Store Leader: Elevate Customer Experience & Ops

Sport Chek; Nanaimo; On-site; CAD 67,000 - 101,000; Full time

Job summary

A leading sports retail company is seeking a retail management professional to enhance customer service and lead a dynamic team. The ideal candidate should have 3-5 years of retail management experience and exceptional communication skills. Responsibilities include ensuring a top-notch customer experience and executing operational processes. This position offers comprehensive benefits, performance incentives, and career advancement opportunities, with a competitive salary range between $67,200 and $100,800.

Benefits

Comprehensive benefits and retirement programs

Performance incentives

Career growth opportunities

Product discounts

Qualifications

• 3-5 years retail management experience required.
• Proven ability to coach, mentor, and develop teams.
• Exceptional communication and organizational skills.

Responsibilities

• Ensure execution of the Customer Experience and resolve customer concerns.
• Lead implementation of standard operating procedures (SOPs).
• Provide continuous feedback and coaching to team members.

Skills

Coaching

Leadership

Communication

Organizational skills

Problem-solving

Job description

A leading sports retail company is seeking a retail management professional to enhance customer service and lead a dynamic team. The ideal candidate should have 3-5 years of retail management experience and exceptional communication skills. Responsibilities include ensuring a top-notch customer experience and executing operational processes. This position offers comprehensive benefits, performance incentives, and career advancement opportunities, with a competitive salary range between $67,200 and $100,800.