Stock Associate, Holiday Seasonal, Vancouver - Pottery Barn

WILLIAMS SONOMA; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A well-known retail company in Vancouver is seeking associates responsible for managing inventory and assisting customers. You will maintain stockroom organization, provide exceptional customer service, and ensure efficient stocking procedures. Ideal candidates have a high school diploma and 1-2 years of experience in customer service or stockroom roles. A comprehensive benefits package is included, along with competitive hourly pay ranging from $17.80 to $18.80.

Benefits

Generous employee discount

RSP plan and investment opportunities

Wellness program

Paid vacations and holidays

Health, dental and vision insurance

Qualifications

• 1-2 years of customer service experience preferred, especially in a stockroom or related role.
• Effective time management skills to execute multiple tasks simultaneously.

Responsibilities

• Maintain inventory records and stockroom organization.
• Provide outstanding customer service to internal and external customers.
• Assist in replenishing the sales floor during high traffic periods.
• Log and pack merchandise for deliveries.

Skills

Customer service experience

Inventory management

Time management skills

Education

High school diploma or equivalent

Job description

About the Role

Receive shipments and accurately maintain inventory records. Maintain stockroom and off‑site locations. Assist the sales team in replenishing the sales floor after shipment or during recovery periods.

Responsibilities

• Exemplify the highest level of customer service standards to internal and external customers
• Scan shipments as delivered
• Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales floor
• Provide feedback to supervisor regarding inventory levels and damages
• Organize stockroom by department and categories and stock merchandise on appropriate shelves or in off‑site locations
• Adjust stocking procedures to ensure aisles and exits are clear
• Ensure that merchandise is safely stored, properly ticketed, packaged and logged, and easily located for replenishment
• Pack and log merchandise as required for customer deliveries
• Transport merchandise to and from remote stockroom locations and maintain accurate inventory records
• Ensure that the stockroom is clean, swept, with garbage removed and supplies organized
• May assist on the sales floor during peak times and as assigned
• Complete tasks listed on the daily agenda or as assigned (e.g., maintenance of store, lighting, cleaning)
• Comply with all company policies and procedures
• Ensure all appropriate stockroom procedures are followed to minimize loss to the company

Qualifications

• High school diploma or equivalent preferred
• 1–2 years of customer service experience preferred, especially in a stockroom or related role
• Basic product knowledge preferred but not required
• Effective time‑management skills to execute multiple tasks simultaneously

Desired Qualities

• Love to keep things organized & have an unmatched attention to detail to accurately maintain inventory records
• Passionate about delivering the highest level of customer service standards to internal & external customers
• Ultimate team player, eager to jump in & help colleagues get the job done
• Curious & creative, striving for ways to simplify processes & procedures
• Proven success achieving results both independently & through teamwork
• Hands‑on teammate who takes a proactive approach to all tasks
• Proven ability to operate and read scanning equipment for extended periods
• Ability to lift and carry medium‑to‑large items, weighing up to 100 lbs., utilizing appropriate equipment and safety techniques

Availability

• Full‑time associates are expected to have open availability to meet business needs
• Part‑Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate scheduled 20 hours or more weekly, greater availability that meets business needs will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday, or Saturday and Sunday).

Physical Requirements

• Ability to be mobile on the sales floor for extended periods of time
• Ability to operate a POS system
• Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques

Pay Range

$17.80–$18.80 per hour.

Benefits

• A generous discount on all Williams‑Sonoma, Inc. brands
• An RSP plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full‑time)
• Health, dental and vision insurance, including same‑sex domestic partner benefits (full‑time)

In accordance with the Accessibility for Ontarians with Disabilities Act (the 'AODA'), Williams‑Sonoma Canada complies with all applicable requirements of the AODA and provides accessibility for all applicants and associates with physical and mental disabilities, both during recruitment and employment.

Williams‑Sonoma, Inc. is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance or other applicable laws and ordinances.