Sr. Specialist, Global Payroll, HR Service Delivery

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian bank in Toronto is seeking a Sr. Specialist in HR operations. This role involves overseeing payroll processes and supporting HR administration while engaging in complex issue resolution and cross-functional collaboration. The ideal candidate will be detail-oriented, have a relevant certification, and work in a hybrid arrangement. The position emphasizes managerial support and operational excellence through effective supplier management.

Benefits

Competitive salary

Employee share purchase plan

Defined benefit pension plan

Vacation offering

Wellbeing support

Qualifications

• You understand that success is in the details.
• You act like an owner and thrive when empowered.
• You have a current PCP designation or are working towards it.

Responsibilities

• Provide supplier management support and oversight of outsourced HR operations.
• Engage in design, development, and assessment of HR policies.
• Identify and execute monitoring and oversight activities.

Skills

Analytical Thinking

Detail-Oriented

Client Service

Communication

Teamwork

Payroll Management

Education

Current PCP designation or working towards it

Tools

Workday HCM

Microsoft PowerPoint

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Reporting to the Director, HR Service Delivery, the Sr. Specialist will be responsible for providing specialized knowledge and support and overseeing the governance and delivery of payroll processes and activities in addition to supporting country‑specific HR administration (HCM) and Time & Absence functions.

The Sr. Specialist will be involved in resolving complex issues in a professional and timely manner while engaging support from internal and external partners as appropriate. You will work collaboratively in a cross‑functional team environment and will participate in and/or lead projects, cyclical business processes and new initiatives to maximize efficiencies, minimize risk and improve the employee experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1‑3 days per week on‑site, while other days will be remote.

Please note: Given the regions this position supports, there may be the occasional need to work outside of “normal working hours” and attend meetings before or after the employee’s normal work schedule.

How you’ll succeed

• Supplier management – Provide supplier management support, governance and oversight of outsourced HR operations, incident resolution subject matter expertise, end‑to‑end service delivery escalation resolution, and overseeing new service and change request implementations.

• Subject matter expertise – Provide input, analysis and/or perspective in the design, development, testing, implementation, communication, maintenance and assessment of policies and programs, ensuring alignment with overall CIBC and HR strategies. Provide subject matter expertise to the continuous innovation and improvement agenda for HR & Payroll processes and services to achieve consistency in operational excellence

• Control testing – Identify, design, implement, and execute monitoring and oversight activities including control testing of key processes and operational activities. Create and maintain documentation to support key processes and operational activities

Who you are

• You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.

• You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You’re a certified professional. You have a current PCP designation or are working towards it.

• You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.

• Values matter to you . You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 34th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Business Operations, Business Processes, Business Requirements, Client Service, Communication, Detail‑Oriented, End‑to‑End Testing, Escalation Resolution, Global Payroll, Human Resources Operations, Microsoft PowerPoint, Payroll Management, Process Improvements, Project Leadership, Relationship Management, Service Delivery, Teamwork, Workday HCM