Sr. Program Manager

OpenText; Southwestern Ontario; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading technology firm in Ontario is seeking an experienced Program Manager to lead strategic initiatives within the Customer Success Organization. The ideal candidate has over 8 years of program management experience, a Bachelor's degree, and PMP certification. You will manage multiple projects, collaborate across teams, and communicate effectively to ensure successful program outcomes. Join us to contribute to an inclusive workplace that values diversity and innovation.

Qualifications

• 8 years+ experience in program and project management.
• Ability to manage multiple initiatives simultaneously.
• Demonstrated leadership skills with strong business acumen.

Responsibilities

• Lead cross-functional programs across the Customer Success Organization.
• Deliver multiple, concurrent projects while managing critical dependencies.
• Analyze and resolve complex issues, both logical and interpersonal.

Skills

Program and project management

Communication skills

Analytical and problem-solving

Negotiation and collaboration

Organization and time management

Education

Bachelor's degree

Certification in Project Management (PMP)

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Your Impact

We are seeking an experienced, strategic and detail-oriented Program Manager to lead cross-functional programs across the Customer Success Organization (CSO). You will collaborate with teams to facilitate strategic programs ensuring their success. You will be working across all areas of CSO and will be in a pivotal role delivering value to our customers by ensuring the success of our delivery teams.

Working as part of the Strategic Programs Management team, the program manager will be a member of the CSO PMO. Working in a dynamic environment, an ability to manage and run multiple initiatives simultaneously is essential. The successful candidate will have excellent facilitation skills, proactive problem identification & resolution skills, can collaborate and lead through personal power and have excellent communication skills to build a storyboard presentation.

What the role offers

• Work alongside experts while deepening your understanding of CSO, our customers and our partners.
• Learn a broad range of processes across multiple functions and product sets.
• Work collaboratively across other functions to develop and deliver programs.
• Deliver multiple, concurrent projects while identifying risks and managing critical dependencies.
• Identify root causes, develop solutions in conjunction with our business partners and facilitate the implementation of the solution.

What you need to succeed

• 8 years+ experience in program and project management
• Bachelor's degree
• Certification in Project Management (PMP)
• Excellent communication including verbal and presentation development skills with an ability to simplify complex ideas
• Confident and experienced presenter
• Ability to analyze and resolve complex issues, both logical and interpersonal
• A high level of commitment, willingness to learn, and the ability to quickly adapt to business adjustments
• Having an exceptional ability to effectively negotiate and collaborate across teams and organizations will help you to succeed in this role
• Demonstrate leadership skills with strong business acumen and an ability to influence others
• Strong organization and time management skills: balance and prioritize multiple projects in a fast-paced environment with the ability to work unsupervised.
• Work with all levels of the organization, and quick to build working relationships with others
• A strategic thinker that can contribute ideas and solutions to addressing the opportunity potential, driving programs to deliver growth and results
• Strong experience with Microsoft Office apps, especially MS PowerPoint, Excel, and Word

One last thing

If this opportunity sounds exciting to you, please apply! We look forward to learning more about your skills and experience to see if they’re the right fit.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.