Senior Manager HR Operations

OpenTable; Toronto; On-site; CAD 135,000 - 145,000; Full time

Job summary

A leading restaurant technology company is seeking a Manager, HR Operations for a 12-month maternity leave cover in Toronto, Canada. This role combines operational leadership with high-impact people operations projects. The ideal candidate will have 3-5 years of experience, strong skills in Workday and HR ticketing systems like Zendesk. The role involves maintaining operational stability, handling People Ops across the employee lifecycle, and ensuring accurate processes while collaborating with internal and external partners.

Benefits

Dynamic work environment

Global workforce schedule

Qualifications

• 3-5 years of experience in leading People Operations / HR Operations.
• Hands-on experience using Workday as an end user.
• Experience supporting North American population.

Responsibilities

• Own the day-to-day execution of People Operations across the employee lifecycle.
• Act as an escalation point for complex or non-standard cases.
• Drive delivery of assigned People Operations projects.

Skills

Organizational skills

Execution skills

Detail-oriented

Experience using Workday

Experience with HR ticketing systems

Tools

Workday

Zendesk

Job description

About Our Team:

The People Team at OpenTable focuses on building simple, scalable, and globally consistent People Operations. Our goal is to ensure strong HR fundamentals while continuously improving processes, systems, and employee experience across markets.This role plays a key part in maintaining operational stability while supporting the delivery of defined People Operations initiatives throughout 2026.

The Position:

OpenTable is seeking a Manager, HR Operations for a 12-month maternity leave cover. This role combines hands-on operational leadership with ownership of high-impact people operations projects. The position oversees global day-to-day people operations, leads the Global People Operations Services team, drives improvements across systems, processes, and policies, and acts as a central liaison across key internal partners and external vendors. The role works closely with the Senior Director, People Operations, through regular collaboration and alignment.

In this role, you will:

• Own the day-to-day execution of People Operations across the employee lifecycle, including onboarding, job changes, offboarding, documentation, and data maintenance

• Ensure People Ops processes are followed consistently across all markets, with a focus on accuracy, compliance, and employee experience

• Act as an escalation point for complex or non-standard cases, applying root-cause analysis and looping in the Senior Director, People Operations when needed

• Support the Global People Operations Services team by answering tickets and resolving employee and contractor inquiries through Zendesk

• Be the main point of contact for our EOR Partner(s) and ensure all contracts and invoices are processed smoothly

• Maintain service levels and operational hygiene during the coverage period

• Drive delivery of assigned People Operations projects through structured planning, coordination, and execution

• Partner cross-functionally with People Partners, People Systems, Payroll, IT, Legal, TA, and external vendors to move work forward

• Maintain clear project timelines, dependencies, and status updates

• Ensure progress continues even when priorities shift, escalating risks and blockers early

Planned initiatives may include:

• Onboarding process and systems improvements

• Zendesk reporting, metrics, and intake optimization

• Workday document management and self-service enhancements

• Employee handbook, policy, and benefits reviews by market

• Termination and severance process centralization

• Background check framework updates across markets

• RTO process and compliance support

• People Operations analytics and dashboards

• Cross-system alignment (Workday, Zendesk, Freshservice, DocuSign, Greenhouse)

• Partner with HR Systems and IT teams to maintain and improve Workday, Zendesk, and related tools

• Perform regular audits of employee and HR transaction data to ensure accuracy and consistency

• Identify opportunities for automation, standardization, and improved self-service

• Own and maintain SOPs, process documentation, and People Ops knowledge base content

• Work closely with the Senior Director, People Operations, providing regular updates on operational health, project progress, risks, and decision points

• Proactively escalate issues or decisions that require additional context or support rather than operating in isolation

• Serve as a reliable point of contact for People Partners and cross-functional stakeholders

• Maintain clear documentation of processes, decisions, and project status throughout the contract

• Ensure a structured and thorough handover at the end of the maternity leave cover, including documentation, open items, risks, and recommendations to support a smooth transition when the role holder returns

Please apply if:

• 3-5 years of experience in leading People Operations / HR Operations

• Hands-on experience using Workday as an end user

• Experience supporting North American population

• Experience working with HR ticketing systems (e.g., Zendesk)

• Strong organizational and execution skills

• Comfortable managing multiple priorities in a fast-paced environment

• Detail-oriented with a strong sense of ownership and follow-through

• Able to work independently while knowing when to escalate

Nice to have:

• Experience supporting global or multi-market employee populations

• Exposure to shared services models or HR process standardization

• Experience working with external vendors (EOR, background checks, immigration providers)

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada located role is $135,000 - $145,000 CAD.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.