Sr. Deskside Technician

Stefanini; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global IT services company in Toronto is seeking an IT Support Specialist to provide technical support in a corporate setting. The ideal candidate must have a High School Diploma and experience in desktop support, along with strong problem-solving abilities and excellent communication skills. The role includes managing hardware and software issues and may involve supporting remote locations. Comprehensive benefits and professional development opportunities are offered.

Benefits

401(k)

Paid time off

Tuition reimbursement

Medical, dental, and vision insurance

Qualifications

• Experience supporting remote facilities and users.
• Strong communication and interpersonal skills.
• Ability to perform in-depth research for technical issues.

Responsibilities

• Provide tech support for desktops and laptops.
• Manage and troubleshoot IT equipment and network issues.
• Track and resolve customer incidents through ticketing systems.

Skills

Technical support

Customer service

Problem solving

Communication

Education

High School Diploma

Tools

Windows 7/10

ServiceNow

Jira

Intune

Job description

Overview

Job Description

Details : Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?

Responsibilities

• Supporting IT equipment in large corporate environment
• Desktop / laptop tech support (Mac and PC)
• Windows 7 / 10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install / Move / Add / Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

What do you need to succeed?

• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

Job Requirements Details

• Intune Imaging Experience
• Intune Device Management Experience (workstations and mobile devices)
• Experienced in MacOS troubleshooting and imaging.
• ServiceNow / Jira ticketing experience
• Experienced in white-glove support.
• Expertise in setting / troubleshooting conferencing and events related IT equipment.
• Customer-centric approach is a must have.

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

LI-LG1#LI-ONSITE