Sr. Customer Program Representative – Ottawa-Based

StandardAero; Ottawa; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading company in aerospace, StandardAero is seeking a Sr. Customer Program Representative for the Military Business Unit. The role involves managing T56 engine programs, serving as a liaison with Canadian military customers, and requires strong organizational and analytical skills. Ideal candidates will have military or aerospace experience, and excel in relationship management.

Benefits

Comprehensive Healthcare

5% RRSP Matching

Paid Time Off

Bonus Opportunities

Short- & Long-Term Disability

Life & AD&D Insurance

Learning & Training opportunities

Qualifications

• Prior military or aerospace/defense experience is strong asset.
• Strong knowledge of engine maintenance programs, especially T56 engines.
• Eligibility for secret clearance to work within DND facilities.

Responsibilities

• Act as primary contact for military customer accounts.
• Support T56 engine program compliance with standards.
• Analyze operational data to drive decisions.

Skills

Organizational skills

Communication skills

Relationship management

Analytical skills

Education

Post-secondary education in Business, Engineering Technology, or equivalent military training

Tools

CRM tools

Microsoft Office suite

ERP or MRO software systems

Job description

Job Title: Sr. Customer Program Representative – Military Business Unit (T56 Engine Line)
Location: Ottawa, ON (Hybrid | Reporting to Department of National Defence Headquarters)

General Accountability
Reporting directly to the Sr. Customer Program Director and functionally to the Vice President of Marketing & Business Development, this role serves as a key liaison between StandardAero and our Canadian military customer base. The primary responsibility is managing T56 engine programs and supporting ongoing sustainment initiatives.

The role is based at the customer’s office at the Department of National Defence (DND) in Ottawa and a hybrid work arrangement can be accommodated. Prior military experience is highly preferred, ideally within aerospace or maintenance operations, to align with the expectations and culture of our customer environment.

Specific Market Segment Focus
This position specifically supports our Canadian military customers, with a focus on supporting the operational and contractual aspects of the T56 turboprop engine program used in military transport aircraft such as the Lockheed C-130 Herculesand CP-140 (P-3) Aurora.

Key Responsibilities

• Act as the primary point of contact for assigned military customer accounts.
• Support all aspects of T56 engine program requirements, ensuring compliance with contractual, technical, and regulatory standards.
• Work closely with Sales, Customer Service, Engineering, Operations, Supply Chain, and Logistics to ensure timely and efficient induction and delivery.
• Regularly review customer operating data and provide forecasts and performance analysis to internal stakeholders.
• Organize and assist in customer reviews and reporting sessions, providing updates on program performance, risks, and action plans.
• Proactively identify and resolve customer concerns, including field service support.
• Host and support DND visits, audits, and program meetings on-site.
• Provide program-level input to sales forecasts, bids, and strategic planning within the military segment.
• Participate in risk and safety and airworthiness analyses related to flight- and product-safety critical components.

Required Background & Skills

• Prior military experience is not required but strongly preferred, especially in aircraft maintenance, logistics, or program management
• Related account or program management experience in theaerospace/defense industryis a strong asset
• Proven experience working within or alongside the Department of National Defence or similar military organizations is an asset.
• Strong knowledge of engine maintenance programs, with specific familiarity or experience with T56 engine platforms preferred.
• Excellent organizational, communication, and relationship management skills.
• Capable of analyzing technical and operational data to drive decisions.
• Proficient in CRM tools and Microsoft Office suite; knowledge of ERP or MRO software systems is an advantage.
• Post-secondary education in Business, Engineering Technology, or equivalent military training is preferred but not required
• Must have, or be eligible to obtain and maintain, secret clearance to work within DND facilities.
• Occasional travel to other StandardAero or customer sites is required.

Benefits that make life better:

• Comprehensive Healthcare
• 5% RRSP Matching
• Paid Time Off
• Bonus Opportunities
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.