Specialist, Claims Adjuster- Bodily Injury/Casualty

Definity Financial; Waterloo; On-site; CAD 69,000 - 127,000; Full time

Job summary

A reputable insurance firm in Waterloo is seeking a claims professional to manage complex Bodily Injury and Casualty claims, engage stakeholders, and mentor junior team members. The ideal candidate will have extensive claims handling experience, strong communication skills, and a university degree or equivalent. This position offers a salary range of $69,000 - $127,000 based on experience.

Qualifications

• 8-10 years of general claims handling experience.
• 4 years handling CGL and/or bodily injury claims.
• Bilingualism in English and French is an asset.

Responsibilities

• Manage a portfolio of complex Bodily Injury and Casualty claims.
• Engage stakeholders in claim management including underwriting and senior leadership.
• Assist in training and providing technical support to team members.

Skills

Claims handling

Negotiation

Mentoring

Communication

Teamwork

Adaptability

Education

University degree or 2 year college diploma

CIP designation

Tools

MS Office

Job description

Reporting to the Leader, National Casualty and Bodily Injury Claims, you are a Claims professional with a track record of progressively challenging claims handling. You will be accountable for the investigation, negotiation and settlement of Complex Third Party Bodily Injury and Casualty claims. This includes Automobile, Homeowners, and Commercial third party claims. You are motivated by a challenge and strive to continually develop yourself and others. You actively support change and seek to improve. You have effectively managed a portfolio of Senior Casualty and Bodily Injury claims. You are able to work autonomously, while understanding and supporting the Team environment. You are willing to assist others and are comfortable coaching and mentoring junior team members. You have a desire to be part of a diverse, highly engaged and high-performance team.

What can you expect in this role?

• Managing a portfolio of complex Bodily Injury, Casualty, and General Liability Claims.
• Engage all stakeholders in the effective management of a claim including underwriting, reinsurance, actuary and senior leadership
• Represent Economical in litigation, mediation, and alternate dispute processes
• Assist in training and providing technical support to team members
• Mentoring and Coaching junior team members
• Professional, friendly, and courteous in all interactions, whether with customer, co-workers or vendors
• Perform well in a busy operation and remain calm under pressure
• Strive to continually push the boundaries of your adjusting experience and personal learnings
• Team player adaptable to changing environment
• Strong written and verbal communication skills
• Ability to work independently

What do you bring to the role?

• University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college or fully completed CIP designation
• Bilingualism in both English and French is an asset
• Licensed in multiple provinces is an asset
• A minimum of 8 - 10 years general claims handling experience
• A minimum of 4 years claims experience handling large CGL and/or bodily injury claims Experience with mediation, arbitration and litigation
• A passion for coaching and mentoring junior staff
• You’re dependable with strong interpersonal skills
• You have strong communication skills
• You’re focused on building engagement and culture
• Proficient in MS Office and strong computer skills

Salary range is $69,000 - $127,000