Spa Supervisor

AIRE Ancient Baths Copenhagen; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading wellness brand is seeking a Therapist Supervisor in Toronto, Canada. The role involves coordinating a team, ensuring superior guest experiences, and upholding service standards. Ideal candidates will have leadership experience in the wellness industry, strong communication skills, and the ability to manage busy environments. This position offers competitive compensation, career growth opportunities, and other employee benefits.

Benefits

Competitive Compensation Package

Paid Time Off (10 days)

Paid Sick Leave (5 days per year)

Employee Referral Bonus Program

Exclusive Discounts on Bath Experiences

Qualifications

• At least 2 years of experience in a leadership role within the Wellness or Fitness industry.
• Strong digital skills for managing schedules and booking systems.
• Excellent communication skills, both verbal and written.

Responsibilities

• Coordinate day-to-day flow of the Bath Area.
• Uphold treatment protocols and service standards.
• Ensure guests feel cared for and supported.
• Guide, motivate, and support staff.
• Support training and development of new team members.

Skills

Leadership experience

Strong digital skills

Excellent communication skills

Ability to manage multiple priorities

Job description

The Role

Step into a leadership role at AIRE’s first Canadian flagship. As Therapist Supervisor, you’ll guide the largest department in our operation, coordinating a team of over 40 people — including 9 Customer Experience staff in the Bath Area and 12–14 Therapists per shift.

This is your chance to work in a high-end wellness environment with more scale, structure, and impact than ever before. You’ll not only ensure flawless daily execution — you’ll also grow as a leader, developing people, learning new digital tools, and helping shape a culture of excellence from day one.

Key Responsibilities

• Support Daily Operations: Coordinate the day-to-day flow of the Bath Area, supervising Therapists and Customer Experience staff to deliver seamless service. You’ll ensure treatment schedules and guest interactions run with precision and harmony.
• Ensure Service Standards: Uphold AIRE’s treatment protocols, ambiance, and Service Standards across both teams, making sure every detail enhances the guest experience.
• Guest Experience Guardian: Act as a visible presence in the Bath Area, ensuring guests feel cared for and supported, and responding personally to any special requests or incidents.
• Team Leadership: Act as a first-line leader by guiding, motivating, and supporting both Therapists and Customer Experience staff. Conduct briefings, assign daily responsibilities, and step in to resolve any operational challenges.
• Training & Development: Support the Therapist Manager in providing regular feedback, coaching, and development plans. Play an active role in training new team members and reinforcing standards to ensure continuous improvement.
• Who You Are:

• At least 2 years of experience in a leadership role within the Wellness or Fitness industry.
• At least 2 years of hands-on experience in frontline roles within these industries.
• Strong digital skills — you’ll be managing schedules, booking systems, and helping to optimize operations behind the scenes.
• Comfortable in fast-paced environments, with the ability to stay focused, adapt quickly, and manage multiple priorities.
• Excellent communication skills, both verbal and written.
• Previous Forbes standards training or experience in luxury service environments is a strong plus.
• Availability to work evenings and weekends is required.

Why You Should Join Us

• Founding Team Energy: Be part of something truly unique — the opening of AIRE’s first location in Canada.
• Competitive Compensation Package
• PTO: (10 days)
• Paid Sick Leave:5 days per year.
• Career Growth Opportunities: Be part of a global wellness brand with room to grow locally and internationally.
• Employee Referral Bonus Program
• Exclusive Discounts: Enjoy our Bath Experiences at a discount—for you and your friends & family.
• AIRE Touches: Celebrate your birthday with a complimentary experience and share exclusive discounts with friends and family.
• A Brand with Soul: We create spaces that leave a mark. Join a global, expanding company that blends history, luxury, and emotional connection. AIRE is not just a job, but the chance to bring a new concept to life in your city.