Spa Reception Agent (Full Time)

Hyatt Regency; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A premier hospitality establishment in Calgary is seeking a Spa Concierge to enhance guest experiences through exceptional service. Responsibilities include scheduling treatments, guest registration, and product recommendations. Ideal candidates have prior Spa or hospitality experience. This full-time role offers competitive hourly pay and a comprehensive benefits package, including health benefits and tuition reimbursement.

Benefits

Extended Health Benefits

Tuition reimbursement

Complimentary meal during shift

Discounts on Spa services

Qualifications

• Handles guest interactions with high hospitality.
• Thrives in fast-paced environments.
• Upholds privacy and confidentiality of guests.

Responsibilities

• Scheduling treatments and processing payments.
• Registering guests and recommending retail products.

Skills

Exceptional customer service

Problem solving

Self-motivated

Knowledge of Spa treatments

Education

Previous Spa or hospitality experience

Proserve License

Job description

Overview

We are excited to share that Hyatt Regency Calgary has an opportunity to join our Spa team as a Spa Concierge. The Spa Concierge is responsible for hosting and fostering an atmosphere of calm and relaxation while providing exceptional customer service to our guests while exceeding their expectations. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. We will open doors and new beginnings for you. What is expected of me in this role?

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism
• Approaches stressful situations with a positive, composed, and problem solving mindset
• Thrives in a fast-paced environment while maintaining accuracy
• Demonstrates an expert knowledge of Spa treatments, its facility and retail offerings
• Upholds the privacy and confidentiality of all guest information
• Scheduling treatments
• Guest registration and processing payment
• Recommending retail products
• Must be highly self-motivated and able to work with minimal supervision
• Shift schedule: Available to work a variety of shifts from Sunday to Saturday including holidays
• Valid work authorization for Canada

Experience and Qualifications

• Previous Spa or hospitality experience
• Proserve License

Benefits

• Extended Health Benefits for you and your dependents and paid medical days.
• Employer RRSP Matching Contributions.
• Discounted Parking.
• Discounts at our on-site restaurant Thomsons Kitchen / Bar.
• Discounts at our on-site Spa-Stillwater Spa Services and Spa Products.
• Tuition reimbursement program and career development program, Leading@Hyatt.
• Complimentary meal during shift.
• Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
• Wellbeing Programs, Headspace and Not Myself Today, Access to a Wellbeing and Relaxation Room, Complimentary Access to the Hotel Pool and Gym.
• Opportunities to participate in our Hyatt Calgary LGBTQ2S+ diversity group and youth hiring programming; RiseHY
• 2025 Great Place To Work Certified
• Rainbow Registered
• Global Biorisk Advisory Council STAR Facility accredited

About Hyatt Regency Calgary

Being part of our Hyatt Regency Calgary family means always having space to be you. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, we care for people so they can be their best.

In the spirit of respect, reciprocity and truth, we honor and acknowledge Moh’kinsstis, and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy Siksika, Kainai, Piikani, as well as the Îyâxe Nakoda and Tsuut’ina nations. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland. Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation

This role will typically allow a minimum of 30 hours per week. The starting hourly rate for this role is $19 CAD per hour. Visit careers.hyatt.com to apply.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitality

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