Software Engineer - ECM SRE

Motorola Solutions; Outaouais; On-site; CAD 85,000 - 110,000; Full time

Job summary

A global safety technology company is looking for a Software Engineer in Quebec to join their Emergency Call Management team. The role involves enhancing reliability across public safety products and requires strong communication and troubleshooting skills. Ideal candidates will have a degree in Computer Engineering and experience in software development, cloud applications, and DevOps tooling. This is an excellent opportunity to contribute to critical public safety solutions.

Benefits

Inclusive workplace

Diversity and inclusion programs

Career development opportunities

Qualifications

• 4+ years of professional software development experience.
• Strong communication skills.
• Experience with REST-based APIs.

Responsibilities

• Architect and implement Monitoring/Observability objectives.
• Triage customer-reported incidents for troubleshooting.
• Develop the SRE culture across the organization.

Skills

Observability

Incident response

Automation

Problem management

Communication

Education

BS in Computer Engineering

Tools

DevOps tooling

Cloud-based applications

CI/CD pipelines

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Aperçu de l’entreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nos technologies de communication, de sécurité vidéo et de centre de commandement essentielles soutiennent les agences de sécurité publique et les entreprises, permettant une coordination essentielle pour des communautés, des écoles, des hôpitaux et des entreprises plus sécuritaires. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

The Emergency Call Management organization consists of Emergency Call Handling and Emergency Call Routing teams. Production systems running our products from both teams are public cloud-based solutions requiring 99.999% or greater availability.

The Emergency Call Handling team is responsible for SaaS solutions that provide telecommunicators and supervisors intelligence, flexibility and mobility to help save lives. Trusted by thousands, answering over 65% of all 9-1-1 calls in the US, our call handling software offers PSAPs proven technology that increases productivity and continually strengthens how our customers coordinate response, and exchange life-saving information.

The Emergency Call Routing team is responsible for SaaS solutions that provide geospatial and traditional call-routing capabilities to communities, regions, and states. These systems are ultra highly available, providing the service to route any caller dialing 9-1-1 (or 1-1-2, etc.) to the appropriate public safety answering point (PSAP) as quickly as possible. This position supports all of the Emergency Call Management organization.

Description du département

L'organisation de la gestion des appels d'urgence (Emergency Call Management) comprend les équipes de traitement des appels d'urgence (Emergency Call Handling) et de routage des appels d'urgence (Emergency Call Routing). Les systèmes de production exécutant nos produits des deux équipes sont des solutions basées sur le cloud public nécessitant une disponibilité de 99,999 % ou plus.

L'équipe de traitement des appels d'urgence est responsable des solutions SaaS qui fournissent aux télécommunicateurs et aux superviseurs l'intelligence, la flexibilité et la mobilité nécessaires pour aider à sauver des vies. Reconnue par des milliers d'utilisateurs, répondant à plus de 65 % de tous les appels 9-1-1 aux États-Unis, notre logiciel de traitement des appels offre aux PSAP (Centre de sécurité publique) une technologie éprouvée qui augmente la productivité et renforce continuellement la façon dont nos clients coordonnent les interventions et échangent des informations vitales.

L'équipe de routage des appels d'urgence est responsable des solutions SaaS qui fournissent des capacités de routage d'appels géospatiaux et traditionnels aux communautés, aux régions et aux États. Ces systèmes sont d'une très haute disponibilité, fournissant le service pour acheminer tout appelant composant le 9-1-1 (ou le 1-1-2, etc.) vers le centre de sécurité publique (PSAP) approprié aussi rapidement que possible. Ce poste soutient l'ensemble de l'organisation de la gestion des appels d'urgence.

Job Description

As a software engineer on the Emergency Call Management site reliability engineering (ECM-SRE) team you will join a team of talented software engineers who work directly with product and engineering teams to constantly improve reliability across our suite of public safety products.

Your responsibilities will include:

• Architecture and implementation of Monitoring/Observability objectives. This includes maintenance of Alert response playbooks.

• Creation and reinforcement of the HA and reliability strategy.

• Triage of customer-reported incidents and problems to the proper software team, requiring troubleshooting and problem management skills.

• Maintenance and reporting of SLOs and error budget.

• Facilitation of Chaos Engineering activities with multiple engineering teams.

• Developing the SRE culture and sharing best practices across Motorola Solutions’ Emergency Call Management organization.

• On-call support alongside multiple engineering teams for products and services in production. This role focuses on Incident Command to maintain focus and direction of the incident process. This is essential to meet regulatory reporting requirements.

• Assist Motorola Solutions’ customer support teams in creating customer facing communication documents, requiring strong communication skills.

• Facilitation of Failure Mode and Effects Analysis with multiple engineering teams.

The right individual will have a passion for observability, reliability, automation, incident response, and enabling innovation.

Qualifications

• BS in Computer Engineering (or equivalent degree)

• 4+ years of professional software development

• Excellent communication skills

• Experience developing cloud-based applications

• Experience developing REST-based APIs and implementing microservice principles and architectures

• Experience with modern DevOps tooling (including CI/CD pipelines)

• Familiarity with the concepts involved in designing a high availability architecture

• Familiarity with observability and monitoring

• Familiarity with automated testing

• Creativity and persistence when solving complex problems

• Enthusiasm for learning key technologies, architectures, processes, and best practices

Compétences souhaitées

• Familiarity with SRE or DevOps

• Familiarity with container deployment and orchestration technologies at scale

• Familiarity with SLOs and SLIs

• Familiarity with incident response, disaster recovery, root cause analysis, and postmortems

• Familiarity with IaC

• Familiarity with chaos engineering

• Familiarity with redundancy and failovers

• Familiarity with capacity planning and load balancing

• Familiarity with service mesh

• Familiarity with feature flags, canary releases, or blue/green deployments

• Familiarity with hybrid cloud architecture

• Familiarity with developing cloud-based applications with a multi-tenant database architecture

• Familiarity with systems programming (network stack, file system, OS services) and networking (L2 vs. L3, network architecture, VLANs, etc)

• Experience working in Agile teams leveraging Scrum, Kanban, or other methodologies and/or understanding of Agile development concepts

• Experience being on-call for a product in production

#LI-RS1

Qualifications (French)

• Baccalauréat en génie informatique (ou diplôme équivalent)

• 4+ années d'expérience professionnelle en développement de logiciels

Travel Requirements: Under 10%

Relocation Provided: None

Position Type: Experienced

Referral Payment Plan: Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethniques, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un handicap physique et/ou mental. Pour demander un aménagement, veuillez remplir ce formulaire d'aménagement raisonnable afin que nous puissions vous aider.