Site Reliability Engineer, Group Benefits Technology

Manulife Financial; Toronto; Hybrid; CAD 86,000 - 137,000; Full time

Job summary

A leading financial services company in Toronto is seeking a skilled candidate for a role in their Group Benefits Engineering Team. The position involves application support, deployment, and data analysis to ensure solutions meet company standards. The ideal candidate has a Bachelor's degree in computer science and 3 to 5 years of technical experience, including experience with Agile methodologies and a high level of proficiency in programming languages such as React and Node.js. A commitment to problem-solving and application support in a dynamic team environment is essential.

Benefits

Customizable benefits including health and dental insurance

Retirement savings plans with employer matching

Generous paid time off program

Qualifications

• Minimum 3 to 5+ years of relevant technical experience.
• Ability to problem solve to identify and resolve root cause.
• Experience in programming with high level languages such as JavaScript.

Responsibilities

• Provide primary operational support for multiple large, distributed software applications.
• Monitor production environment and track system health metrics.
• Gather and analyze performance metrics for applications.

Skills

Problem solving

Agile methodologies

Data analysis

Application support

Software optimization

Education

Bachelor’s degree or equivalent in computer science or related field

Tools

Agile (Scrum or Kanban)

SQL

React

Node.js

Jira

ServiceNow

Kubernetes

Job description

Join our Group Benefits Engineering Team!

We are passionate about building software that solves problems. We count on our team to empower our users with a rich feature set, high availability, and stellar performance level to pursue their missions. The successful applicant will be involved with application support, application deployment, business requirement gathering and data analysis all in support of solutions that conform to Manulife standards. The candidate will need to have a breadth and depth of experience that will allow them to devise and support solutions that integrate appropriately within the organization and its application frameworks.

Position Responsibilities

• Solving and optimizing systems or processes.
• Understand the business drivers and analytical use‑cases.
• Addresses area‑level risks, provides and implements mitigation plan.
• Reports about area readiness/quality, and raise red flags in crisis situations.
• Monitor production environment taking a complete view of system health; Track and produce metrics for the team and develop strategies to increase efficiency.
• Maintain software and systems to run the applications.
• Improve reliability, quality, and time‑to‑market of our suite of software solutions.
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, anticipate customer needs, and innovating to continually improve.
• Provide primary operational support for multiple large, distributed software applications.
• Work with business clients, internal and external teams to debug or tackle applications issues.
• Flexible to provide On‑call support to resolve issues as the need arises.
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
• Partner with development teams to improve services through thorough testing and release procedures.
• Participate in system design consulting, platform management, and planning.
• Create sustainable systems and services through automation and uplifts.
• Balance feature development speed and reliability with well‑defined service level objectives.

Required Qualifications

• Bachelor’s degree or equivalent experience in computer science or other technical field.
• Minimum 3 to 5+ year of relevant technical experience.
• Ability to problem solve to identify and resolve root cause.
• Ability to program (structured and OO) with one or more high level languages, such as React, Node.js, JavaScript or similar.
• Experience with one or more of the following: Scheduling (CA, CA WLA), SQL queries and scripting, Excel, Informatica development (or related ETL tools), Shell Scripting/ Power Shell/UNIX, Windows/ Batch Scripting.
• Experience with distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (Mesos, Kubernetes, Yarn).
• Experience with Agile (Scrum or Kanban), Jira and ServiceNow.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.

Preferred Qualifications

• Previous success in technical engineering or application support.
• Coding experience beyond simple scripts.
• Knowledge of site reliability engineers (SREs) concepts.
• Experience with monitoring and alerting applications such as Moogsoft, xMatters, Azure Data Explorer, New Relic, or other similar tools.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en 。

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Referenced Salary Location

Toronto, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.