Shift Supervisor: Lead Service & Team Excellence

Starbucks; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffeehouse chain in Ottawa is seeking a Shift Supervisor to assist in store operations and ensure an exceptional customer experience. This role involves leading a team, maintaining operational standards, and delivering quality beverages and products. The ideal candidate has strong customer service skills and experience in a retail environment. The position offers a chance to work in a vibrant atmosphere while contributing to a positive team environment.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Ability to learn quickly.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deliver legendary customer service to all customers.
• Contribute to positive team environment by recognizing alarms or changes in partner morale.

Skills

Customer service experience

Effective oral communication

Strong interpersonal skills

Ability to work as part of a team

Ability to learn quickly

Knowledge of the retail environment

Job description

A leading coffeehouse chain in Ottawa is seeking a Shift Supervisor to assist in store operations and ensure an exceptional customer experience. This role involves leading a team, maintaining operational standards, and delivering quality beverages and products. The ideal candidate has strong customer service skills and experience in a retail environment. The position offers a chance to work in a vibrant atmosphere while contributing to a positive team environment.