Shift Lead - Customer Experience & Store Ops

Starbucks; Winnipeg; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffee retailer is seeking a Shift Supervisor in Winnipeg, Manitoba. In this role, you'll assist the store manager, lead a team to provide exceptional customer service, and ensure a clean environment. Responsibilities include coaching partners, maintaining operations, and delivering quality products. Ideal candidates will have retail or restaurant customer service experience, strong communication skills, and the ability to work as part of a team. This role offers the chance to be part of a company known for its positive workplace culture.

Qualifications

• Experience in retail or restaurant customer service is essential.
• Ability to model and act in accordance with company guiding principles.
• Strong capacity to learn quickly and adapt in high-volume situations.

Responsibilities

• Assist store manager in executing store operations during shifts.
• Act with integrity and promote store culture and values.
• Deliver legendary customer service with a customer-first attitude.
• Train new partners by providing clear coaching and feedback.
• Maintain a calm demeanor during busy periods.

Skills

Customer service experience in a retail or restaurant environment

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffee retailer is seeking a Shift Supervisor in Winnipeg, Manitoba. In this role, you'll assist the store manager, lead a team to provide exceptional customer service, and ensure a clean environment. Responsibilities include coaching partners, maintaining operations, and delivering quality products. Ideal candidates will have retail or restaurant customer service experience, strong communication skills, and the ability to work as part of a team. This role offers the chance to be part of a company known for its positive workplace culture.