ServiceNow HR Platform Config Lead (Hybrid)

Manulife; Southwestern Ontario; Hybrid; CAD 90,000 - 140,000; Full time

Job summary

A leading international financial services provider is looking for a ServiceNow Functional Configuration Support Specialist in Southwestern Ontario. This role involves configuring and supporting ServiceNow modules to enhance HR service delivery. Ideal candidates will have over 4 years of experience in technical configurations, a bachelor's degree in a relevant field, and strong analytical and communication skills. The position offers a hybrid working arrangement with a salary range of $90,000 to $140,000 CAD per year, plus a comprehensive benefits package.

Benefits

Flexible working environment

Health and dental benefits

Pension and retirement savings plans

Paid time off program

Employee assistance programs

Qualifications

• 4+ years of hands-on technical configuration and implementation experience with ServiceNow.
• Experience with HR/business technology platforms and project management.
• Ability to manage sensitive and confidential information.

Responsibilities

• Configure and support ServiceNow HRSD modules.
• Develop and maintain workflows, business rules, and catalog items.
• Create and maintain custom reports and dashboards within ServiceNow.

Skills

ServiceNow configuration

Technical support

Project management

Data analysis

Communication

Problem-solving

Education

Bachelor’s degree in HR, IT or related field

Tools

ServiceNow

Workday

Salesforce

Job description

A leading international financial services provider is looking for a ServiceNow Functional Configuration Support Specialist in Southwestern Ontario. This role involves configuring and supporting ServiceNow modules to enhance HR service delivery. Ideal candidates will have over 4 years of experience in technical configurations, a bachelor's degree in a relevant field, and strong analytical and communication skills. The position offers a hybrid working arrangement with a salary range of $90,000 to $140,000 CAD per year, plus a comprehensive benefits package.