Service Writer

Brandt Group of Companies; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading construction company is seeking a Service Writer in Mississauga. The role involves assisting the service manager, managing customer inquiries, maintaining service records, and preparing reports. Ideal candidates will ensure the efficient operation of the Service Department and support records accuracy.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed and maintains control until they are closed.
• Maintains the service library with current information.
• Maintains Service Department filing and records.
• Updates customer profiles with relevant information.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims.

Job description

Overview

Brandt is currently seeking a Service Writer for our Mississauga Construction & Forestry location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up