Service Writer

Brandt Group of Companies; Milton; On-site; CAD 50,000 - 65,000; Full time

Job summary

A company in the construction and forestry sector is seeking a Service Writer for their Milton location. The successful candidate will assist the service manager by maintaining accurate service department records, handling customer inquiries, opening work orders, and managing service-related documentation. Candidates should be detail-oriented and capable of multitasking in a fast-paced environment.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman.
• Maintains the service library with current information under supervision.
• Maintains Service Department filing and records.
• Updates customer profiles using customer work orders.
• Maintains accessories and supplies and prepares replacement orders.

Job description

Brandt is currently seeking a Service Writer for our Milton Construction & Forestry location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up