Service Supervisor/Bilingual Night Supervisor

Cynet systems Inc; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading service provider in Quebec seeks a supervisor for the evening shift. Candidates should have strong mechanical knowledge, particularly in diesel systems, and excellent customer service skills. Responsibilities include supervising operations, overseeing inspections, and maintaining customer satisfaction. A degree or equivalent experience in a relevant discipline is preferred.

Qualifications

• Prior customer service experience in a shop or service environment.
• Ability to work independently and lead a team during evening hours.
• Intermediate level of relevant work experience in a technical field.

Responsibilities

• Supervise evening shift operations and coordinate employee schedules.
• Oversee inspection and servicing of heavy equipment and vehicles.
• Act as a liaison between shop staff and clients.

Skills

Mechanical knowledge

Customer service skills

Supervisory experience

Diagnostic skills

Organizational skills

Communication skills

Conflict resolution

Education

College, university, or equivalent degree

Job description

Job Description

This role is ideal for someone with strong mechanical knowledge—especially in diesel systems—paired with excellent customer service skills and supervisory experience.

Responsibilities

• Supervise evening shift operations and coordinate employee schedules.
• Oversee inspection and servicing of heavy equipment, vehicles, buses, and cars.
• Provide exceptional customer service and act as a liaison between shop staff and clients.
• Ensure safety, quality, and efficiency standards are met across all tasks.
• Lead and support a team of evening shift employees, providing guidance and accountability.
• Communicate effectively with day shift leadership to ensure continuity across shifts.
• Maintain accurate records and reports related to shop activities and inspections.
• Oversee technical teams in the installation, maintenance, and repair of equipment.
• Plan and coordinate technician schedules and resources to ensure timely repairs.
• Provide coaching, conduct evaluations, and identify professional development opportunities.
• Offer first-level technical support and resolve complex issues quickly.
• Supervise the effective use of equipment and materials while ensuring safety and efficiency.
• Communicate effectively with customers regarding repair progress and satisfaction.
• Contribute to process improvements by adjusting methods to meet customer and company goals.

Requirement/Must Have

• Prior customer service experience in a shop or service environment.
• Mechanical knowledge, especially with diesel engines and heavy equipment.
• Experience supervising employees in a manufacturing or shop setting.
• Strong organizational and communication skills.
• Ability to work independently and lead a team during evening hours.

Experience

• Intermediate level of relevant work experience in a technical field, including team leadership experience.
• Experience managing personnel in a technical or shop environment.
• Knowledge of heavy-duty on-road vehicle mechanics and/or client products.
• Strong teamwork skills and ability to foster accountability within a team.

Skills

• Advanced diagnostic and troubleshooting skills for hardware and software failures.
• Ability to analyze warranty eligibility and manage claims.
• Proficiency in documenting repair and maintenance processes.
• Skilled in using specialized electronic tools for diagnostics and maintenance.
• Strong communication skills to adapt technical information for various audiences.
• Conflict resolution and customer satisfaction management.

Qualification And Education

• College, university, or equivalent degree in a relevant discipline, or equivalent experience.
• Licensing may be required for compliance with export controls or sanctions regulations.

Preferred Experience

• Experience inspecting and servicing commercial vehicles or fleet equipment.
• Familiarity with branch shop operations and customer-facing service roles.
• Background in both mechanical work and customer service.