Service Foreman

Brandt Group of Companies; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading equipment dealer in Hamilton is seeking an experienced Service Foreman to lead the workshop team, ensure operational efficiency, and provide mentorship to apprentices. The ideal candidate should have strong leadership skills, knowledge of John Deere products, and the ability to enhance team effectiveness. This role offers a competitive remuneration package and opportunities for advancement within the organization.

Benefits

Competitive remuneration package

Supportive working environment

Ongoing training and development

Advancement opportunities

Access to Employee Assistance Program

Qualifications

• 3+ years’ experience as a Service Technician.
• Ability to lead others and mentor apprentices.
• Effective verbal and written communication skills.

Responsibilities

• Assign jobs and work areas to Service Department employees.
• Inspect and repair special tools.
• Coordinate in-house technician training.

Skills

Leadership

Communication skills

Knowledge of John Deere products

Team collaboration

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Forklift

Job description

Overview

ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?

About Brandt:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It’s our mission to enable our customers’ success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading brand John Deere.

About the role:

Brandt has the opportunity for an exceptional individual to join our Hamilton Branch as a Service Foreman. As the Foreman, you will mentor and monitor the workshop team to ensure apprentices have the opportunities and support to develop their skills, the technicians in the workshop have everything they need to work effectively, and you will ensure the best use of workshop space and resourcing to meet customer needs. You will do this in collaboration with the Service Manager to ensure the field and workshop operate cohesively.

Note: We have multiple roles across our branches – for a full list, please check out our website: Brandt Careers | Jobs at Brandt

Responsibilities

• Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge.
• Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs. May review repair orders for accuracy and completeness.
• Directs and assists in the diagnosis of machine problems of technicians and apprentices.
• Inspects and repairs all special tools. Recommends new tooling as required.
• Advises the Service Manager or the Service Location Manager of all customer complaints.
• Coordinates and schedules all in-house technician training.
• Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings.
• May fill the Service Manager or Service Location Manager role in their absence.
• May arrange for and participate in reconditioning used equipment and the setup of new equipment.
• May approve the release of equipment for delivery to the customer.
• May assist in providing performance feedback for service technicians and staff to the Service Manager or Service Location Manager.
• Other duties as assigned.

About you

• 3+ years’ experience as a Service Technician.
• Ability to lead others.
• Familiar with John Deere and competitive products.
• Ability to write and speak effectively to individuals and groups.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• High School Diploma or equivalent experience.
• Forklift licence preferred.

What’s in it for you?

• Competitive remuneration package.
• Supportive and positive working environment.
• Advancement Opportunities within the Organisation as we grow.
• Ongoing Training & Development.
• Access to Employee Assistance Program.