Service Assistant

SOAS University of London; London; On-site; CAD 51,000 - 54,000; Part time

Job summary

A leading higher-education institution is seeking a Service Assistant to deliver exceptional food and beverage services within its hospitality venues. The ideal candidate is friendly, reliable, and has a passion for customer service, while maintaining high standards of cleanliness and safety. This part-time role requires flexibility, including working evenings and weekends. The successful applicant will enjoy generous holiday entitlement, flexible working arrangements, and a supportive work environment.

Benefits

Generous Holiday Entitlement

Flexible Working Arrangements

Occupational pension scheme

Learning and Development opportunities

Health and Well-being initiatives

Enhanced Family Leave

Employee Assistance Programme

Discounted Gym Membership

Qualifications

• Passion for delivering excellent customer service in a hospitality or catering environment.
• Ability to work flexible hours, including evenings and weekends.
• High standards of cleanliness, safety, and presentation.

Responsibilities

• Conduct and deliver food and beverage services within the School’s venues.
• Ensure compliance with department policies and health legislation.
• Work evenings, weekends, and Bank Holidays on a rota basis.

Skills

Customer service

Teamwork

Attention to detail

Job description

Job title: Service Assistant (SOAS STUDENTS ONLY)

Department: Estates and Property Services Directorate

Contract type: Permanent, Part-time

Grade: 3

Salary: £27,431.19 to £28,578.19 per annum inclusive of London Allowance (£5,486.24 to £5,715.64 pro‑ratio)

Location: SOAS University of London, Thornhaugh Street, Russell Square, WC1H 0XG

Hours: 7 (0.2 FTE)

SOAS University of London is the leading higher‑education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place to renew and revitalize the School, committing SOAS to student responsiveness and research intensity. The School is moving towards a new model of international partnerships that is responsive to the trans‑national character of our global challenges.

About the Department

The Estates and Property Services Directorate is responsible for the delivery of the Estates and Infrastructure Strategy. This covers major construction and refurbishment projects; facilities operation and space management, including timetabling and energy management. The Directorate aims to ensure that the quality, functionality and operation of the estate and its associated infrastructure meets the needs of its users and supports the activities of SOAS.

About the Role

Duties will include the conduct and delivery of food and beverage services within the School’s catering and hospitality venues in accordance with pre‑agreed operational procedures and budgets, and ensuring full compliance with SOAS/Department policies, health and hygiene legislation. The role covers both catering and hospitality functions; specific tasks and responsibilities will apply to particular functions, depending on the skills, experience and background of the post occupant. The successful candidate will be required to work evenings, weekends and Bank Holidays on an agreed rota basis.

About You

We are looking for a friendly and reliable individual with a passion for delivering excellent customer service in a hospitality or catering environment. You take pride in maintaining high standards of cleanliness, safety and presentation, and are comfortable working flexibly, including evenings and weekends. Your attention to detail, teamwork and commitment to creating a welcoming experience for all guests will make you a valuable part of any service team.

What We Offer

• Generous Holiday Entitlement (pro‑ratio): 44 days of holiday, including 30 days annual leave, bank holidays and five closure days over Christmas and Easter.
• Flexible Working Arrangements: Options to help you manage professional and personal commitments.
• Generous occupational pension scheme: To provide financial security for your future.
• Learning and Development: Dedicated opportunities to enhance your skills and advance your career.
• Health and Well‑being Initiatives: Cycle to Work scheme, eye tests and season ticket loan.
• Enhanced Family Leave: Maternity, paternity, partner leave and shared parental leave.
• Employee Assistance Programme: Confidential support for advice and assistance.
• Discounted Gym Membership: Maintain your fitness with discounted access.

How To Apply

Please complete the online application form and upload your CV and a supporting statement.

Closing date: Sunday 15th February 2026

Interviews will be held: TBC

Use of AI

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Further Information

Successful candidates must demonstrate eligibility to work in the UK or have limited leave to remain in the UK and the associated right to work for the duration of their employment with SOAS, in accordance with the Immigration, Asylum and Nationality Act 2006. We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.

We would particularly welcome applications from candidates from working‑class, first‑generation higher education, Black, Asian, other minority ethnic and under‑represented groups from within the UK and beyond. All appointment decisions will be made on merit, following a fair and competitive process.

Equal Opportunity Employer

SOAS is an equal opportunity employer and welcomes applications from all eligible candidates.