Service Advisor

Tesla; Sherbrooke; On-site; CAD 45,000 - 65,000; Full time

Job summary

An innovative electric vehicle company is seeking a dedicated Service Advisor in Sherbrooke, Canada. The role involves providing exceptional customer service, assessing vehicle issues, and communicating effectively with both customers and technicians. Candidates should have strong problem-solving skills and knowledge of automotive technologies. This position demands attentive service and excellent organizational abilities to enhance customer satisfaction and promote loyalty toward the brand.

Qualifications

• Knowledge of vehicle maintenance and repair methods, familiarity with tools and materials.
• Ability to provide precise estimates and status updates.
• Demonstrated patience and empathy in complex customer situations.

Responsibilities

• Deliver exceptional customer service by addressing inquiries and concerns.
• Assess technical issues and offer solutions to customers.
• Communicate effectively with technicians and document service details.

Skills

Customer service expertise

Problem-solving skills

Strong communication skills

Time management

Tools

Dealer Management System

MS Office

Job description

Overview

Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energ

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
• Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible
• Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as needed
• Effectively communicate with Technicians and accurately document service details into the Dealer Management System with meticulous attention to detail
• Conduct transactions, guide customers through corrections, and summarize repair work performed
• Efficiently manage multiple appointments and priorities while maintaining organized records, providing prompt status updates, and ensuring thorough follow-up
• Build trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat business

Qualifications

• Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
• Strong communication skills to provide precise estimates, status updates, and technical information to customers in an understandable manner
• Excellent problem-solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team
• Demonstrated patience and empathy when handling complex vehicle issues or challenging customer situations
• Superior time management and organizational skills to maintain accurate service records and prevent errors while meeting business-critical deadlines
• Proficiency in Dealer Management System(s), Outlook, and MS Office with a proactive willingness to learn emerging automotive technologies
• Valid driver’s license required