Service Advisor

RushTruck Centres of Canada; Oshawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading commercial vehicle service provider located in Oshawa is seeking a Service Advisor to manage service repair scheduling and ensure customer satisfaction. The ideal candidate will possess excellent communication skills and a strong customer focus. Previous experience in the Heavy Truck or Automotive industry is preferred. This role offers competitive wages and comprehensive benefits, including a Group Insurance Benefit Plan, career education training, and a family-oriented team environment.

Benefits

Competitive wages

Comprehensive Group Insurance Benefit Plan

Career education training

Bonus Program and training incentives

Family oriented team environment

Qualifications

• Professional and positive attitude with strong customer focus.
• Ability to work in a fast paced work environment.
• Previous experience in Heavy Truck or Automotive Industry is preferred.

Responsibilities

• Answers telephone, coordinates inquiries, and schedules appointments.
• Schedules shop work according to dealership policy.
• Maintains good relationships with customers and suppliers.
• Processes and closes daily repair orders.
• Communicates shop status with the next shift advisor.
• Ensures a safe work environment in compliance with OHSA standards.
• Updates customers on repair progress and estimates.

Skills

Customer service focus

Motivated individual

Communication skills

Education

Completion of Secondary School Diploma or equivalent

Tools

ADP/CDK

Microsoft Office

Job description

Rush Truck Centres of Canada (formerly Tallman Group) offers a wide range of premium commercial truck and trailer brands, all makes parts and service, collision repair and lease and rental from 14 locations in Ontario. Rush Truck Centres of Canada is a part of the largest dealership network in North America through its affiliation with Rush Enterprises allowing our cross-border transportation customers to receive unrivaled support no matter where they are.

Rush Truck Centres of Canada employs more than 500 people throughout its organization and is recognized as a Platinum member of Canada’s Best Managed Companies.

Job Description

We are currently looking for a Service Advisor for our Oshawa dealership.

Reporting to the Service Manager, this position is responsible for scheduling service repair work in a busy service department and following the progress of repairs throughout the day.

Responsibilities

• Answers telephone, coordinates incoming inquiries, and schedules appointments.
• Schedules shop work as efficiently as possible in accordance with dealership policy.
• Establishes and maintains good working relationships with customer and suppliers.
• Opens, processes, and closes daily repair orders.
• Communicates carefully and completely with the next shift advisor by an agreed-upon method (i.e. email, notes, verbally) re: status of shop.
• Ensures an overall safe work environment for all personnel and works in compliance with OHSA standards.
• Check on progress of repairs and contact customers regarding changes in estimate or promised time.

Benefits

• Competitive wages
• Comprehensive Group Insurance Benefit Plan including employer paid medical, vision and dental plans.
• Career education training
• Bonus Program and training incentives
• Family oriented team environment

Requirements

• Professional and positive attitude with strong customer focus.
• Highly motivated individual and ability to work in a fast paced work environment.
• Previous experience in Heavy Truck or Automotive Industry is preferred/asset.
• Excellent written and verbal communication skills.
• Completion of Secondary School Diploma or equivalent.
• Valid G Driver’s License.
• Computer skills – ADP/CDK and Microsoft Office experience an asset.
• Criminal Background check.
• Driver's Abstract.

We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada, but advise that only those selected for an interview will be contacted.