Service Advisor

Fraserway RV; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Advisor to connect with customers and deliver exceptional service in the RV sector. This role involves greeting customers, managing service appointments, and ensuring a seamless repair process. The ideal candidate will possess strong communication skills, a proactive attitude, and a passion for customer satisfaction. Join a team that values collaboration and growth, and take advantage of career opportunities in a friendly work environment. If you’re ready to embark on an exciting journey in the RV industry, this is the perfect opportunity for you!

Benefits

Career Growth Opportunities

Comprehensive Healthcare Benefits

Employee/Family Bursary Program

Employer-Matched RRSP Program

Friendly Work Environment

Discounts on RV Purchases, Rentals, and Parts

Qualifications

• 1+ year experience in customer service or sales preferred.
• Basic computer skills for data entry and scheduling.

Responsibilities

• Greet customers and schedule service appointments efficiently.
• Manage work orders and keep customers updated on repairs.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Problem-Solving Abilities

Analytical Skills

Education

High School Diploma

Tools

Appointment Scheduler Software

Job description

Join Our Adventure as a Service Advisor! Are you passionate about RVs and providing exceptional customer service? We’re looking for a Service Advisor to join our team and be the bridge between our valued customers and top-tier RV service!

What You'll Do

As a Service Advisor, you will be the first point of contact for our customers seeking service, maintenance, and repair for their RVs, ensuring they receive top-notch service from start to finish. Your key responsibilities include:

1. Greeting customers and understanding their service needs.
2. Scheduling and coordinating service appointments using our Appointment Scheduler.
3. Creating and managing work orders, ensuring clarity and accuracy for our technicians.
4. Keeping customers informed throughout the repair process and providing timely updates.
5. Collaborating with technicians and warranty advisors to ensure seamless service delivery.
6. Performing quality control checks to uphold our high standards.
7. Providing estimates and discussing service options with customers.
8. Closing work orders promptly and ensuring accurate billing.

What We're Looking For

While experience in the RV or automotive industry is a plus, we value skills and personality above all. We're looking for someone who:

1. Has exceptional communication and customer service skills.
2. Is highly organized and can manage multiple tasks efficiently.
3. Demonstrates problem-solving abilities and a proactive approach.
4. Works well under pressure and maintains a positive, professional attitude.
5. Is empathetic and can handle customer concerns with tact and diplomacy.
6. Has strong analytical skills to troubleshoot and resolve customer concerns.
7. A collaborative spirit and willingness to work alongside technicians and fellow service advisors.
8. Has basic computer skills and is comfortable with data entry and scheduling software.

Qualifications

1. High school diploma or equivalent life experience.
2. Experience in customer service or a sales environment (1+ year preferred).
3. Valid driver's license and/or reliable transportation to work.
4. A strong desire to learn and grow within the RV service industry.

Working Conditions

1. Flexibility to work various shifts, including Saturdays and overtime as needed.
2. Physical requirements include standing, bending, and occasional lifting.

Why Join Our Team

Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal - to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada’s sole coast-to-coast RV Sales & Rentals Dealer and we are looking for the best to join our team for our ongoing growth journey.

We’re proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service.

Our Vision

To be Canada’s #1 RV Adventure Company, inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing.

Our Mission

As a team, we do everything possible to ensure our customers’ RV adventure dreams are realized. We bring passion, expertise and community commitment to each of our business offerings: Sales, Service, Parts and Rentals. We are proud to serve not only our customers but the communities in which we live and work. Communities are part of our celebrations; we give back a portion from each sale to causes that make a difference and our teams volunteer in building connections that make us stronger.

In addition to becoming part of an exceptional team, we offer:

1. Career Growth Opportunities: Advance your skills and take your career to new heights.
2. Comprehensive Healthcare Benefits Package: Enjoy peace of mind with our competitive benefits.
3. Employee/Family Bursary Program: Support for your continued education.
4. Employer-Matched RRSP Program: Secure your financial future with our matching program.
5. Friendly Work Environment: Join an ambitious team that values collaboration.
6. Discounts on RV Purchases, Rentals, and Parts: Enjoy great savings on our products.

Compensation: $22.00 - $29.00 based on experience

If you're excited for your next adventure and want to be part of a team that values top-notch customer service, we want to hear from you!

Please submit your application, including your resume and cover letter. Please note as part of our recruitment process pre-employment background checks will be conducted.

We thank all candidates for applying; however, only those selected for an interview will be contacted.

Don’t just work—thrive with us. Your next adventure starts here!