Service Advisor

Premier Truck Group; Belleville; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in the automotive sector is seeking a Service Advisor to interact with customers and manage service requests. This role involves ensuring customer satisfaction through detailed service assessments and supporting vehicle maintenance processes. Strong communication skills and a high school diploma are essential for success in this position.

Qualifications

• Combination of education, training, or experience that provides required knowledge and skills.

Responsibilities

• Greet customers, set appointments, and handle inquiries.
• Complete walk-around checks with customers and verify vehicle details.
• Enter information in the system and complete work orders.

Skills

Customer Service

Communication

Attention to Detail

Education

High School Diploma or GED

Job description

Service Advisor Responsibilities:

Greet all customers whether on the phone or in person.

Responsible for setting appointments answering calls and all inquiries

Physically walk the unit with the customer to complete “Walk Around Sheet” (including last 8 of VIN, mileage, window tag, steering wheel tag)

Review walk around with customer and have them approve

Verify and print any warranty or recalls for customers vehicle

Verify customer contact information and method of payment including credit authorization.

Complete and sign Work Order

Check history attach to work order

Be sure to attach all functional sheets to work order inclusive Come Backs(Red), Quality Control(yellow)

Enter pertinent information in SSI for Express Assessment.

Service Advisor Requirements:

A high school diploma and/or GED is required.

Combination of education, training, or experience that provides the required knowledge, skill, and abilities.

CAIND-Service