Senior Technical Systems Analyst - GFT

RBC; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading financial institution is seeking a Senior Application Support Analyst to coordinate production support activities for major systems. You will leverage your experience in IT operations to ensure the integrity of computer-generated data while collaborating with various stakeholders. Candidates must have expertise in IBM Cloud Pak, monitoring tools, and experience working with data solutions in a dynamic and progressive environment.

Benefits

Comprehensive Total Rewards Program

Competitive compensation

Flexible work/life balance options

World-class training program in financial services

Qualifications

• Experience with IBM Cloud Pak for Business Automation.
• Knowledge of monitoring and SRE tools and practices.
• RHEL Openshift Platform installation and management experience.
• Experience working with data solutions and pipelines.
• Knowledge of database technology.

Responsibilities

• Coordinate production support activities for major systems.
• Build effective relationships with teams, stakeholders, and partners.
• Display a sense of ownership and resourcefulness.

Skills

IBM Cloud Pak for Business Automation

Elastic Search

Dynatrace

RHEL Openshift

CI/CD

GitHub

Postgres

Kafka

Education

Undergraduate degree

Job description

WHAT IS THE OPPORTUNITY?

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. As a Senior Application Support Analyst, you will coordinate production support activities for major systems and related subsystems to ensure the integrity of computer-generated data and will apply your experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

WHAT WILL YOU DO?

• Experience with the incident and problem management lifecycles.
• Undergraduate degree coupled with change management experience in complex programs with high frequency of requests and multiple priorities.
• Willing to take a business focused, holistic approach to delivering operations. A self-starter with the creativity to solve problems independently.
• Ability to build effective relationships with a range of team members, stakeholders, partners, vendors, and business users.
• Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness. Working knowledge of both real-time and batch transaction process monitoring and issue response.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Experience with IBM Cloud Pak for Business Automation (Installation / Configuration / Management) [nice to have: Cloudpak for Data experience/knowledge]
• Knowledge of monitoring and SRE tools and practices (e.g., Elastic Search, Dynatrace, Prometheus, Grafana, Nagios)
• RHEL Openshift Platform (Installation / Configuration / Management)
  Understanding of RHEL scripting, Shells Bash, Ksh etc.
• Experience working with data solutions and pipelines, CI/CD and DevOps, GitHub capabilities in a data environment. (nice to have: on AWS)
• Knowledge of database technology (e.g. Postgres, DB2).
  Experience with IBM Operational Decision Manager (ODM) and Hadoop (Cloudera) platforms.
• Experience with Kafka and troubleshoot Kafka related issues.

Nice-to-have:

• Ideal candidate would possess some business knowledge in Retail & Commercial arena as it is often essential to be able to express technical issues in business terms, and vice-versa.
• Experience with IBM Cloud Pak Services (IKC, Watson Studio, Data Stage, Watson Query), knowledge of Kubernetes, OpenShift based deployments and Data Lifecycle Management.
• Prior experience or knowledge of AWS Services EC2, RDS, VPC, Storage, IAM, Data Lakes, Data warehouses and Big Data environments and Generative AI.
• Big Data, Data Warehousing, Data Engineering, Data Science or Machine Learning, ETL (Extract, Transform and load data) tools

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.