Senior Technical Account Manager — Remote & Impactful

CrowdStrike; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading cybersecurity firm in New Brunswick is seeking a Technical Support role to serve as the primary contact for clients. You will onboard new customers and ensure their success with the platform, while also conducting product training and resolving technical issues. The ideal candidate will have excellent customer service skills and a Bachelor's Degree. This position supports a remote-friendly culture, offering flexibility and competitive compensation.

Benefits

Comprehensive physical and mental wellness programs

Competitive vacation and holidays

Professional development opportunities

Qualifications

• Bachelor’s Degree or equivalent experience required.
• 3+ years of Customer Success/Support/Technical Account Management experience preferred.
• Ability to travel up to 25%.

Responsibilities

• Serve as the primary technical contact for customers.
• Onboard new customers to the platforms.
• Conduct proactive health checks and product training.

Skills

Customer service skills

Problem-solving skills

Technical credibility

Education

Bachelor’s Degree or equivalent experience

Tools

Windows Server Operating Systems

Linux and Mac platforms

Python

Job description

A leading cybersecurity firm in New Brunswick is seeking a Technical Support role to serve as the primary contact for clients. You will onboard new customers and ensure their success with the platform, while also conducting product training and resolving technical issues. The ideal candidate will have excellent customer service skills and a Bachelor's Degree. This position supports a remote-friendly culture, offering flexibility and competitive compensation.