Senior Software Engineer - Customer Experience Platform

Hopper; Vancouver; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading travel technology firm located in Metro Vancouver seeks a Software Engineer to design, build, and improve backend and full-stack systems. The position requires 3+ years of experience in software engineering, particularly with distributed systems and customer-facing applications. Candidates should have a strong technical background and communication skills to collaborate with cross-functional teams. This opportunity offers a competitive salary, bonuses, and flexible remote work options.

Benefits

Competitive salary

Performance bonuses

Flexible remote work options

Career advancement opportunities

Collaborative work environment

Qualifications

• 3+ years of experience in software engineering with a focus on distributed systems.
• Strong technical background in both frontend and backend development.
• Experience in designing and maintaining RESTful APIs and microservices.

Responsibilities

• Design, build, and improve backend and full-stack systems.
• Develop scalable APIs, microservices, and orchestration logic.
• Collaborate with product, design, AI, and operations teams.

Skills

Experience in software engineering

Frontend and backend development

APIs and cloud infrastructure

Strong communication skills

Tools

PostgreSQL

MySQL

AWS

GCP

Job description

Employer Industry: Travel Technology

Why consider this job opportunity:

• Opportunity to work with cutting-edge technology in the travel industry
• Competitive salary with potential for performance bonuses
• Opportunity for career advancement and growth within the organization
• Flexible remote work options available
• Collaborative and innovative work environment
• Direct impact on enhancing customer experiences for millions of travelers

What to Expect (Job Responsibilities):

• Design, build, and improve backend and full-stack systems for HTS Assist and customer self-serve flows
• Develop scalable APIs, microservices, and orchestration logic for complex post-booking journeys
• Collaborate with product, design, AI, and operations teams to enhance customer and agent experiences
• Integrate with external systems to support both internal use cases and partner deployments
• Own features from technical design through implementation, testing, and monitoring

What is Required (Qualifications):

• 3+ years of experience in software engineering, focusing on large-scale distributed systems or customer-facing applications
• Strong technical background in frontend and backend development, distributed systems, APIs, and cloud infrastructure
• Experience designing and maintaining RESTful APIs, microservices, or event-driven systems
• Proficiency with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
• Strong communication skills and ability to collaborate with cross-functional teams

How to Stand Out (Preferred Qualifications):

• Experience with conversational AI, LLM orchestration, or automation systems
• Background in building customer service, CRM, telephony, or workflow automation tools
• Familiarity with React, TypeScript, or modern frontend frameworks for full-stack contributions
• Experience integrating with external systems such as telephony APIs or payment gateways
• Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus