Senior Product Manager, Real Estate

Teranet, Inc.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading Canadian technology firm is seeking a Senior Product Manager for a fixed term role in Toronto. This position involves managing product strategies, engaging with stakeholders, and leading product lifecycles in the real estate sector. The ideal candidate has a technical degree and over 5 years of experience in product management, ideally in a SaaS environment. This role offers opportunities for professional growth and is part of a collaborative and innovative team culture.

Benefits

Career development opportunities

Inclusive company culture

Collaborative work environment

Qualifications

• Minimum 5 years of overall experience in product management.
• Experience in developing and implementing new product initiatives in a SaaS environment.
• Ability to effectively translate business requirements into technical specifications.

Responsibilities

• Drive the vision and execution of products aligned with customer needs.
• Lead market research and customer discovery efforts.
• Manage escalations and deliver exceptional service to end users.

Skills

Product management

Agile methodologies

Market research

Cross-functional team leadership

Customer engagement

Education

Technical Degree

Tools

SaaS products

Agile Scrum

Job description

Senior Product Manager (Fixed Term Contract)

Who We Are

Teranet is Canada's leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and legal markets.

Connect. Grow. Thrive Together.

To learn more about who we are visit our website : www.teranet.ca

About The Role

Teranet is currently looking for a 1-year Contract Fixed Term Senior Product Manager (SPM). You will be responsible for all technical aspects of the product portfolio within the Real Estate Vertical covering a range of data and application solutions including applications such as REALM. You will be an instrumental part of the Real Estate team that shapes the future of our property data, insights and research platforms that serve over 100,000 real estate professionals. You will carry the responsibility for translating strategic priorities and market requirements into detailed functional requirements using appropriate documentation and processes. You will interface with the development team on behalf of the business unit to ensure that new products, product enhancements and solutions for application shortcomings are developed and deployed into production within scheduled timelines and in line with functional specification requirements.

You will drive the vision, strategy, and execution of products that align with customer needs, market trends, and business objectives. With a deep understanding of the target customer and market, the Senior Product Manager leads cross-functional teams to define product direction, set priorities, and deliver on the product roadmap.

You will own the end-to-end product lifecycle-from opportunity identification and requirements gathering to launch and performance optimization. They will lead market research, customer discovery, user research, and competitive analysis to inform strategic decisions and ensure product-market fit. The Senior Product Manager will also synthesize feedback and insights across stakeholders to continuously improve the product and meet evolving business goals.

The SPM will also liaise with the Director, of Information Services (IS), Customer Service, Sales, Training, Marketing, and other support teams to ensure that products deliver an exceptional customer experience. While holding direct accountabilities for all technical aspects of the product suite, the SPM will also contribute to the thought leadership that would drive short and long-term strategic planning goals and supports the business in achieving its growth objectives.

What You\'ll Be Doing

Product Management

• Participate in the strategic planning and evolution of our offering to the RE ecosystem
• Develop, own, and drive the annual product roadmap
• Own the annual and ongoing product prioritization, resourcing, and budgeting process in partnership with the IS team
• Translate high-level vertical and product strategy into a set of detailed technical requirements for each product initiative
• Write requirements for all planned IS work, lead "grooming" sessions, and attend standups during the development cycle
• Interface with IS to identify and provide solutions to identified issues
• Prepare release plans
• Provide regular communication to the organization around objectives, progress, and changes to roadmap priorities
• Participate in cross-functional workgroups to develop, plan and review all product plans
• Drive and manage the fulfillment and delivery of all custom mapping and data solutions

Escalation Management / Help Desk

• Take responsibility for being the central coordination point for all platform-related bug fixes that arise from customer complaints and recommendations
• Interface with the product team and IS to identify and provide new solutions to identified issues
• Deliver exceptional service by providing timely and effective responses to end-user issues / Remedy Tickets escalated by the Product Operations team
• Interface with IS and other internal stakeholders to find solutions for critical client escalations
• Provide extensive input into the development of the customer solutions pipeline

Partner & Client Interaction

• The incumbent will be expected to build and maintain strong relationships with strategic partner counterparts to maintain, enhance and deliver new solutions to the market
• The incumbent will be expected to interact closely with several clients to troubleshoot and provide solutions including client visits
• The SPM will also be called upon to provide technical expertise and support to the sales process by partnering with Sales partners on client visits

Customer Research

• Design and execute customer discovery efforts to uncover user needs, pain points, and behaviors across key segments
• Conduct and synthesize qualitative and quantitative research, including surveys, interviews, usage data, and feedback loops
• Perform competitive analysis and monitor market trends to identify opportunities, risks, and differentiators
• Collaborate with Marketing, Sales, and Customer Success to capture and translate voice of the customer into actionable insights
• Generate customer personas, journey maps, and problem statements to inform product strategy and prioritization
• Use insights to validate product concepts, inform go-to-market plans, and continuously iterate on product-market fit

Core Accountabilities / Outcomes

• Develop and execute annual product strategy plans
• Lead a team of two Product Managers and an Operation Specialist to deliver against the strategic plan
• Manage annual strategic initiatives for new product introductions & market expansions, ensuring they meet all financial expectations
• Effectively manage IS resource prioritization and spending against the planned annual budget
• Lead cross-functional workgroups including sales, marketing, CSC, IS, and product team members to develop, plan and review all product plans
• Develop expertise on understanding market challenges and meeting customer needs in the Real Estate Vertical as well as developing subject matter expertise on creating effective product development processes in conjunction with internal and external stakeholders
• Support annual Balanced Scorecard objectives and achieve the required quantitative targets for the product portfolio
• Willingness to receive feedback from peers and managers as well as an ongoing commitment to professional development and / or personal improvement

About You

• Technical Degree with minimum 5 years of overall experience in product management.
• Demonstrated experience in developing and implementing new product initiatives in a SaaS-based environment
• Demonstrated ability to effectively translate business requirements into technical / functional requirements
• Fluent in Agile Scrum development process and other software development methodologies
• Familiarity with Real Estate data related products & technology is an asset

Why Teranet

We may be a global innovator in electronic services and solutions who operate one of the most advanced and secure registration systems in the world, but we're so much more than that!

Our Extraordinary People.

Together, we are passionate, driven, resourceful, and authentic.

Growth Opportunities.

We not only encourage a culture of openly talking about our career aspirations but one where we truly invest in the continuous learning, development, and growth of our people.

Our Work Environment.

We believe in cultivating a work environment that makes our people feel comfortable, engaged, appreciated, and happy.

Company Culture & Core Values

Our company culture and core values are the core of our identity. They define who we are, how we engage with each other and our clients, and how we conduct business every day.

At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs.

Come As You Are. We Like You That Way!