Senior Product Analyst, Business Banking Platforms

Scotiabank; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading bank in the Americas is seeking a Senior Product Analyst for Business Banking Platforms in Toronto. The ideal candidate will manage stakeholder feedback, support change management for the Scotia Business Hub, and ensure operational effectiveness. Strong knowledge of Business Banking products and excellent analytical skills are required for success in this role.

Qualifications

• In-depth knowledge of Business Banking products and processes.
• Excellent analytical and project management skills.
• Knowledge of GRM and Fraud Management requirements is an asset.

Responsibilities

• Manage the SBH feedback loop from Advisors and Branch Managers.
• Support change management efforts for Scotia Business Hub.
• Create and execute a robust communication plan for releases.

Skills

Knowledge of Business Banking products and processes

Ability to adapt quickly to fast paced environment

Analytical and project management skills

Critical thinking abilities

Effective oral and written communication skills

Job description

Title: Senior Product Analyst, Business Banking Platforms

Requisition ID: 236976

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Product Analyst, Business Banking Platforms contributes to the overall success of the Scotia Business Hub in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the Business Banking strategies and business objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Manages the SBH feedback loop from Advisors, Branch Managers, partners and advocates assisting the field with technology related matters and identifies opportunities for improvements to enhance stakeholder experiences and long-term business value.
  • Works closely with Production Support developers to ensure issues are logged, tracked and dealt with in a timely manner
  • Pro-actively seeks Advisor and Customer feedback, ensuring feedback gathering processes are easy to access/use and operationally effective
  • Identifies trends impacting the customer experience or increasing operational risk to the Bank
  • Validates the identified trend with partners, recommends design improvements and/or policy changes as applicable
  • Influences the Product Owners and squad leaders to implement enhancements based on level of urgency/risk and business value
  • Focuses on ensuring backlog items are clearly articulated and well understood by developers and testers
  • Contributes to execution of monthly reporting on feedback loop SLA’s and KPI’s
• Contributes to the change management efforts for Scotia Business Hub (SBH) and across the Business Banking squads ensuring enhancements are well understood by all stakeholders and implementation of new features translate into maximum business value.
• Contributes to creating a robust, inclusive communication plan for releases (including training, skill builds, news items, videos, internal social media posts), tailored to each audience and feature, as applicable
• Creates contents to post on Viva Engage, Resource Centre for Business to engage the field on using SBH and highlight new enhancements
• Assists with the execution of the communication plan; ensuring a timely launch for each audience
• Actively collects feedback and recommends enhancements based on the feedback
• Leads/participates in training sessions with the field
• Supports the Manager Business Banking Platforms to ensure consistent operational effectiveness of production support team
• Participates in scrum events to keep informed on upcoming releases and features being added to application
• Tracks emails and tickets for reporting on SLAs
• Supports the Product Owner roles within an agile environment by tracking and sharing common concerns and pain points from the field with suggested solutions that add business value & enhance the customer experience
• Coordinates and leads the Sprint Review event (weekly)
• Supports ad hoc communication and reporting requests on behalf of the business banking lab teams.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have experience with:

• Required in depth knowledge of Business Banking products and processes.
• Ability to adapt quickly to fast paced environment with changing priorities.
• Excellent analytical and project management skills
• Excellent critical thinking abilities
• Knowledge of GRM and Fraud Management requirements is an asset
• Experience with SBH and Business Banking customers is an asset
• Effective oral and written communication and presentation skills

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.