Senior Onsite IT Support Specialist (Tier II)

Deluxe Entertainment Services; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A media services company is seeking a Tier II Onsite IT Support professional in Toronto. Responsibilities include providing end user support for applications, network infrastructure, and computing devices. Candidates must have over 3 years experience in IT support and strong communication skills. The role requires multitasking in a fast-paced environment and involves working with both internal resources and external vendors. Competitive salary and benefits offered.

Qualifications

• 3 years and above of experience in IT support.
• Background in Desktop Support, Onsite Support, Network Support.
• Certifications such as MCP, MCSE, CompTIA A+, N+ are a plus.

Responsibilities

• Address user tickets regarding hardware and software.
• Assist with software installations and system upgrades.
• Document knowledge articles on issues.

Skills

IT support experience

Verbal and written communication

Customer service interaction

Multi-tasking

Education

Graduate or Postgraduate in related field

ITIL Foundations certification

Tools

Microsoft Windows 11

Office 365

Microsoft Intune Endpoint Management

Job description

A media services company is seeking a Tier II Onsite IT Support professional in Toronto. Responsibilities include providing end user support for applications, network infrastructure, and computing devices. Candidates must have over 3 years experience in IT support and strong communication skills. The role requires multitasking in a fast-paced environment and involves working with both internal resources and external vendors. Competitive salary and benefits offered.