Senior Manager, Operations & Risk Liaison

RBC; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Senior Manager, Operations Support, to ensure operational excellence and risk-controlled delivery of services. This role involves managing vendor relationships, leading access management efforts, and analyzing data to improve operational efficiency. The ideal candidate will showcase exceptional relationship management and communication skills, alongside technical proficiency in tools like Excel and Teradata. Join a progressive team committed to delivering excellent financial services and fostering a collaborative work environment.

Benefits

Opportunities to make a lasting impact

Dynamic and collaborative team environment

Challenging work opportunities

Qualifications

• Proven ability to build and maintain strong relationships.
• Excellent verbal and written communication abilities.
• Experience in managing investigations and escalations.
• Advanced skills in Microsoft Office Suite for data analysis.
• Strong organizational skills with meticulous approach.

Responsibilities

• Serve as primary liaison between teams and vendors.
• Manage vendor inquiries and maintain strong relationships.
• Lead user access attestations and perform audits.
• Track incidents and manage escalations effectively.
• Analyze SLA performance and provide actionable insights.

Skills

Relationship Management

Communication Skills

Investigative Expertise

Technical Proficiency in Excel

Attention to Detail

Tools

Teradata

Microsoft Office Suite

Job description

A leading financial institution in Toronto is seeking a Senior Manager, Operations Support, to ensure operational excellence and risk-controlled delivery of services. This role involves managing vendor relationships, leading access management efforts, and analyzing data to improve operational efficiency. The ideal candidate will showcase exceptional relationship management and communication skills, alongside technical proficiency in tools like Excel and Teradata. Join a progressive team committed to delivering excellent financial services and fostering a collaborative work environment.