Senior Manager, Enterprise Engagement Canada

DoorDash Canada; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading delivery and logistics company in Toronto seeks a Senior Manager for Enterprise Engagement. You will lead a team responsible for developing strategic partnerships with major merchants, driving sales growth, and enhancing customer experience. The ideal candidate has over 8 years of partnership management experience and a proven leadership record. A strong analytical mindset and the ability to work cross-functionally are essential. This is a fixed-term role for 12 months.

Benefits

Comprehensive healthcare

Wellness expense reimbursement

Paid parental leave

Qualifications

• 8+ years managing complex partnerships with senior stakeholders.
• 3+ years growing and managing a high-functioning team.
• Experience in data-driven decision making.

Responsibilities

• Lead and grow a team of sales and relationship managers.
• Drive sales growth through strategic merchant partnerships.
• Serve as a liaison between partners and DoorDash leadership.

Skills

Partnership Management

Leadership

Analytical Thinking

Multi-Tasking

Tools

CRM Software

Excel

SQL

Job description

Senior Manager, Enterprise Engagement Canada

Toronto, ON

About the Team

DoorDash is scaling its Canadian business at an unprecedented rate, and we are hiring a key leader to be responsible for a post-sale pod and key merchant relationships within our wider Enterprise Post-sale and Partnerships team. You will be responsible for the strategic vision, development, and growth of our relationships and team across the largest restaurant groups in North America and product verticals. You will report to the Enterprise Restaurant Post-sale lead for DoorDash Canada. Canada is a critical piece of DoorDash’s success and has an important seat at the table, as a market that is known for innovation and ability to win.

About the Role

As a Senior Manager on our Enterprise team, you will join and lead a passionate team of sales and relationship managers, as we deepen our partnerships with Canada’s most strategically important merchants. You will be responsible for a team that owns and leads the growth of a subset of our largest Enterprise Restaurant partnerships. This role is a combination of people management, senior stakeholder management on the merchant side, and hands-on problem-solving in close collaboration with our cross-functional partners and leadership.

You will play a key role in managing a team who lead the rollout of new brand partnerships, growing existing merchants (signing new products and new stores), partnering to grow business with marketing and working closely with product teams and other key internal stakeholders. You will also help to develop the strategic frameworks and operating models across the team to deliver a seamless experience to our merchant partners and post-sale team. This role is a fixed term assignment with an expected duration of 12 months

You’re excited about this opportunity because you will…

• Lead, develop, and grow a phenomenal team of high performing salespeople and relationship managers.
• Own, develop and foster strategic merchant partnerships to drive sales growth across a number of levers, including marketing, store count, product and operations.
• Develop Merchant relationships with C-suite, as well as strategy, marketing, and operations leads to provide a best-in-class partnership.
• Work cross-functionally and serve as the liaison between our partners and DoorDash leadership, marketing, product, operations, and other functional teams.
• Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency.

We’re excited about you because you are…

• Relationship Obsessed -- You have 8+ years experience managing complex partnerships and developing novel approaches to grow them with Senior stakeholders.
• Leadership Focused -- You have 3+ years’ experience growing and managing a high performing team, with direct experience in account management. You feel confident working cross functionally, and are able to effectively influence to unlock the best outcomes for our Merchants and DoorDash.
• Partnership Approach -- You are an analytical thinker who enjoys using data to tell a story. You can seamlessly find the right balance between leveraging data and common sense to problem solve.
• Impact Driven -- You have demonstrated a natural desire to make a measurable impact on the business and have an exceptional track record.
• Multi-Disciplinary -- You are happy juggling many priorities concurrently in a fast-paced, ever-changing environment.

Nice to Haves

• High growth or early-stage startup experience.
• Proficiency in one or more AI, analytics & visualization tools (e.g., Sigma, Excel, SQL, Chat GPT).
• Knowledge of CRM software (e.g., Salesforce).

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\'re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.