Senior Manager, Client Security Officer Bilingual (FR/EN)

PwC; Montreal (administrative region); On-site; CAD 168,000 - 218,000; Full time

Job summary

A global consulting firm is seeking a Director for its Cybersecurity and Privacy division in Montreal. The role involves guiding clients in enhancing their security posture through effective cybersecurity programs. Candidates must possess at least 10 years of experience in cybersecurity management, strong client relationship skills, and fluency in both English and French. The position offers a competitive salary range of $168,000 to $218,000, reflecting the importance of experience and qualifications.

Benefits

Competitive compensation package

Flexible work arrangements

Inclusive benefits programs

Qualifications

• Minimum of 10 years of relevant experience in cybersecurity.
• Strong understanding of MSSP delivery models.
• Proven experience managing diverse clients and navigating bilingual environments.
• Fluency in English and French is required.

Responsibilities

• Assess client environments and recommend improvements.
• Oversee all engagement stages ensuring structured reporting.
• Monitor service quality and maintain risk registers.
• Drive initiatives to enhance incident response and communication.
• Lead end-to-end proposal development for strategic growth.

Skills

Cybersecurity management

Client relationship management

Communication skills

Bilingual (English and French)

Education

Bachelor’s or master’s degree in computer science or information security

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Cybersecurity & Privacy

Management Level

Director

Job Description & Summary

A career within Cybersecurity and Privacy services gives you the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrating and managing new or existing technology systems, delivering continuous operational improvements, and increasing their cybersecurity investment while detecting, responding, and remediating threats.

The Client Security Officer (CSO) acts as a trusted advisor, ensuring clients’ security posture aligns with evolving threats, regulatory requirements, and business priorities. The role combines consulting experience, technical oversight, and client relationship management to deliver high‑value security outcomes, focusing on cybersecurity strategy and implementation with strong expertise in Managed Security Services Provider (MSSP) models.

Responsibilities

• Assess client environments, identify gaps, and recommend improvements to strengthen defenses and align with cybersecurity best practices.
• Oversee all stages of engagement—onboarding, delivery, operations, and off‑boarding—ensuring structured reporting and stakeholder alignment.
• Monitor service quality through SLA tracking, health checks, and remediation efforts; maintain risk registers for MDR and CaaS services.
• Respond to inquiries, manage escalations, and ensure consistent delivery of quality across assigned accounts.
• Drive initiatives to enhance investigation depth, incident response timeliness, and communication protocols.
• Coordinate inputs from functional, technical, and product teams; ensure deliverables meet scope and client expectations.
• Lead end‑to‑end proposal development for strategic growth and high‑quality submissions.
• Regularly review deliverables to ensure they meet scope requirements and provide client expectations.
• Maintain and update action logs for findings requiring client input or internal remediation.
• Conduct periodic client environment health checks to identify technical, procedural, or engagement‑level gaps.
• Ensure consistent delivery quality by implementing structured reviews, aligning with client expectations, and driving continuous improvement initiatives.
• Manage client feedback and escalation processes, working with delivery teams and leadership to resolve issues expediently and transparently.
• Ensure quality delivery as per the client success playbooks, templates, tooling, and Statement of Work.

Qualifications

• Bachelor’s or master’s degree in computer science, information security, or a related field.
• Minimum of 10 years of relevant experience in cybersecurity, with a focus on management consulting and extensive client management experience.
• Strong understanding of MSSP delivery models and managed detection/response services.
• Proven experience managing diverse clients, including Quebec‑based organizations, and navigating bilingual environments.
• Strong communication and presentation skills, with the ability to articulate complex technical concepts to non‑technical stakeholders.
• Exceptional communication and presentation skills for both technical and executive audiences.
• Ability to articulate complex security concepts in business terms.
• Familiarity with Canadian regulatory frameworks and industry‑specific compliance requirements.
• Fluency in English and French is required; English‑speaking clients and stakeholders are part of the role.
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

salary range

The salary range for this position is $168,000‑$218,000. The posted range represents the expected hiring range for PwC locations in major city centres. Base salary is determined by your skills, experience, qualifications, and work location. Eligible employees may have opportunities to participate in variable incentive pay programs designed to reward individual and firm‑wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package, inclusive benefits, and flexibility programs that will help you thrive in work and life.

EEO Statement

PwC Canada acknowledges that we work and live across Turtle Island, the land now known as Canada, the ancestral, treaty, and unceded territories of the First Nations, Métis, and Inuit peoples. We recognize the systemic racism, colonialism, and oppression that Indigenous Peoples have experienced and continue to experience. We commit to allyship and solidarity.

We will provide accommodation throughout the application, interview, and employment process to support your best experience.