Senior Manager, Client Growth and Consumer Banking Mega Journey

RBC; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A major financial institution in Toronto seeks a Senior Manager to join the P&CB Client Growth and Consumer Banking Mega Journey team. You will drive client growth strategies and support large-scale transformational programs, with responsibilities in collaboration, management reporting, and innovation. Suitable candidates have over 5 years in product management or business strategy and possess strong analytical and storytelling skills.

Qualifications

• 5+ years in Product Management or Business Strategy.
• Ability to lead cross-functional teams.
• Strong storytelling capabilities.

Responsibilities

• Partner with key stakeholders to create and provide insights on Client Growth Forecast.
• Lead management of Client Growth Labs for continuous innovation.
• Develop content for business reviews.

Skills

Product Management

Business Strategy

Cross-functional collaboration

Analytical skills

Financial Modeling

Job description

Overview

The P&CB Client Growth and Consumer Banking Mega Journey team has a mandate to drive client growth across the platform by developing and enabling strategies that drive client growth, one of P&CB’s core objectives.

The Senior Manager, P&CB Client Growth and Consumer Banking Mega Journey will support key strategies and initiatives with a focus on driving client growth. They will have an opportunity to be part of a team that drives significant enterprise value.

This role supports P&CBs Client Growth mandate and one of our largest transformational programs, the Consumer Banking Mega Journey.

Specifically, this role will support both Client Growth and the Journey:

What will you do?

Client Growth Mandate

• Partner with key stakeholders across the platform to create, monitor and provide insights on the P&CB Client Growth Forecast
• Lead test and learn mandate for Client Growth, including management of Client Growth Labs for continuous innovation and improvement
• Develop content for monthly and quarterly business reviews, including monthly Client Growth updates and commentary
• Lead Cost to Acquire Metric and future enhancements

Journey Mandate

• Develop and manage key journey performance management reporting
• Support key change management initiatives
• Assist in the preparation of executive updates, including Transformation Board and Quarterly Transformation Process

What do you need to succeed?

Must-have:

• Experience: 5+ years in Product Management or Business Strategy
• Collaboration: ability to lead cross-functional teams and partner across LOBs to deliver results
• Comfort with Ambiguity: ability to think outside of the box and explore a wide range of potential solutions
• Innovative Thinking – ability to conceptualize bold innovations that will create a competitive advantage for RBC and conviction to champion the right innovations across the organization
• Analytical Acumen – ability to derive insights from data, determine appropriate performance metrics, and roll up your sleeves with larger excel based data sets
• Financial Modeling - creating business cases and scenario analysis by analyzing historical data and building assumptions
• Strong Storytelling Capabilities – understand how to influence at RBC by making compelling slide decks, telling stories with data, and elevating messages for executive audiences

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• See Your Impact: Opportunity to influence the banks strategic direction and make a lasting impact through a major program.
• End-to-end Delivery: opportunity to take initiatives from strategy and design to implementation and day to day management.
• Collaborative and Innovative Environment: opportunity to work on a flat and dynamic team and drive toward shared objectives with partners across multiple LOBs and functions.

Job Skills

Business Reviews, Change Management, Client Growth, Management Reporting, Performance Management (PM), Performance Management Reporting, Strategic Objectives

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W, TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-24

Application Deadline: 2025-10-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver a workplace based on respect, belonging and opportunity for all.

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