Senior Mac Systems Administrator (Remote Support)

TUTTARVIK; Iqaluit; On-site; CAD 60,000 - 80,000; Full time

Job summary

A technology support provider located in Iqaluit, Nunavut, Canada, is looking for a skilled IT professional to support and maintain Apple products, including Mac workstations and iPads. The ideal candidate will have 3-5 years of relevant experience, a degree in Computer Science, and various industry certifications. Responsibilities include troubleshooting, providing Tier 3 support, and creating technical documentation. Strong teamwork and documentation skills are essential for this role.

Qualifications

• 3-5+ years of experience in IT support roles.
• Certifications such as Apple, Microsoft, ITIL, Network +, Novell, HP, and Dell.
• Experience in integrating MAC productions into a Microsoft environment.

Responsibilities

• Install and maintain various Apple products.
• Respond to Tier 2-3 trouble tickets.
• Provide mentoring and support to technicians.
• Create and edit technical documentation.

Skills

Apple product support

Technical troubleshooting

Documentation skills

Team collaboration

Education

Degree in Computer Science or IT related diploma/degree

Tools

Mac workstations

Laptops

iPads

Job description

A technology support provider located in Iqaluit, Nunavut, Canada, is looking for a skilled IT professional to support and maintain Apple products, including Mac workstations and iPads. The ideal candidate will have 3-5 years of relevant experience, a degree in Computer Science, and various industry certifications. Responsibilities include troubleshooting, providing Tier 3 support, and creating technical documentation. Strong teamwork and documentation skills are essential for this role.