Senior Implementation coordinator group business insurance

Desjardins Group; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading financial services company in Toronto is seeking a Senior Implementation Coordinator to lead the onboarding of major Group Business Insurance clients. This role involves managing complex projects, collaborating with Account Executives, and customizing solutions to meet client needs. The ideal candidate will have a Bachelor's degree, a minimum of four years of experience, and proficiency in English, with knowledge of French as a plus. Travel across Canada is required.

Benefits

4 weeks of flexible vacation starting in the first year

Competitive salary and annual bonus

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• Minimum of four years of relevant experience in a similar role.
• Proven experience managing complex projects.
• Advanced proficiency in English required.
• Knowledge of French required for positions in Quebec.

Responsibilities

• Manage end-to-end implementation for high-value clients.
• Serve as the lead point of contact during onboarding.
• Analyze complex client requirements and develop tailored solutions.
• Coordinate cross-functional teams for timely execution.
• Travel across Canada to support client onboarding.

Skills

Action oriented

Business insight

Communicates effectively

Customer Focus

Drive results

Interpersonal Savvy

Nimble learning

Plans and aligns

Education

Bachelor's degree in business administration or related field

Job description

Overview

As a Senior Implementation Coordinator, you will lead the onboarding of major and complex Group Business Insurance clients for Desjardins, playing a strategic role in ensuring successful implementation and long-term client satisfaction. You will manage high-value, large market cases that require advanced coordination, precision, and collaboration across multiple teams. This role involves working closely with Account Executives and attending strategic meetings with the Regional Vice President (RVP) to align implementation plans with business goals. You will be responsible for navigating complex requirements, customizing solutions, and ensuring all aspects of the onboarding process are executed flawlessly. More specifically, you will be required to :

• Serve as the lead point of contact for clients during the onboarding of large and complex group business insurance plans for Desjardins.
• Manage end-to-end implementation for high-value clients, ensuring strategic alignment and operational excellence.
• Collaborate with Account Executives, internal departments, and senior leadership, including the RVP, to support business development and client retention.
• Attend strategic meetings to represent implementation interests and contribute to planning and decision-making.
• Analyze complex client requirements and develop tailored solutions that meet both client needs and Desjardins standards.
• Coordinate cross-functional teams and ensure timely execution of all implementation steps.
• Travel across Canada on short notice to support client onboarding, relationship-building, and strategic initiatives.

What we offer

4 weeks of flexible vacation starting in the first year

• Competitive salary and annual bonus
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor>s degree in business administration or in a related field
• A minimum of four years of relevant experience in a similar role
• Please note that other combinations of qualifications and relevant experience may be considered
• Proven experience managing complex projects and working with senior stakeholders
• Knowledge of French is required for positions in Quebec
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and / or clients
• Advanced intermediate knowledge of group business insurance products and services
• Available for travel anywhere in Canada at a few days notice
• Action oriented, Business insight, Communicates effectively, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning, Plans and aligns
• Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!