Senior EP Mapping Specialist - CAS

Medtronic; Brampton; On-site; CAD 75,000 - 90,000; Full time

Job summary

A global healthcare technology leader seeks a dedicated professional for a technical support role in the Brampton region. The selected candidate will provide essential clinical and sales support for Cardiac Ablation Solutions while training medical staff. Candidates should have significant experience in cardiac mapping and navigation and be prepared for travel within the assigned territory. Competitive salary and benefits are offered.

Benefits

Competitive salary

Flexible benefits package

Career development opportunities

Qualifications

• Experience in cardiac mapping and navigation essential for success.
• Strong communication skills required for effective customer interactions.
• Able to adapt to travel requirements in the assigned territory.

Responsibilities

• Provide technical and clinical support for Cardiac Ablation Solutions.
• Train physicians and hospital staff on technical matters.
• Collaborate with sales and clinical teams to drive customer education.

Skills

Cardiac mapping and navigation

Communication

Technical training

Customer relationship management

Travel adaptability

Education

High School Diploma with 8+ years experience

Associate's Degree with 6+ years experience

Baccalaureate Degree with 4+ years experience

Job description

Overview

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

MAIN JOB DUTIES/RESPONSIBILITIES

• Provide technical, educational, clinical and sales support to assist the Region in meeting Cardiac Ablation Solutions sales and customer service objectives.
• Report complaints and Adverse Drug Reactions (ADR).
• Provide clinical and technical support and training to physicians and staff on the EP mapping and navigation system and all CAS products.
• Educate and train physicians, hospital personnel and office staff on technical matters relating to CAS products and related procedures.
• Promote the safe and effective use of Medtronic CAS products and related procedures.
• Understand and support national, regional and territory sales objectives to achieve or exceed sales goals within all CAS products.
• Develop and cultivate customer relationships resulting in incremental business.
• Work in partnership with Account Manager, Regional Manager and Area Directors to identify potential sales opportunities.
• Collaborate and strategize with local sales team to conduct customer training for mapping and other CAS Solutions products.
• Collaborate and communicate with the sales and clinical teams in the region.
• Serve as an effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support.

• Serve as a regional champion to share your experience and influence others to be proficient in the mapping technology.

CAREER STREAM

Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

• Autonomy: Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions. Coaches and reviews the work of lower level specialists; may manage projects / processes.
• Organizational Impact: May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments.
• Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties. Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is in-depth in nature and often provides recommendations on process improvements.
• Communication and Influence: Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making.
• Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others\' work product.

Required Knowledge and Experience: High School Diploma or equivalent with 8+ years experience in cardiac mapping and navigation, or Associate's Degree with 6+ years experience OR Baccalaureate Degree with 4+ years experience.

REQUIRED QUALIFICATIONS

• High School Diploma or equivalent with 8+ years experience in cardiac mapping and navigation
• Associate's Degree with 6+ years experience in cardiac mapping and navigation
• Baccalaureate Degree with 4+ years experience in cardiac mapping and navigation

SKILLS/COMPETENCIES

• Mapping Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise
• Mapping Specialists may be required to travel outside of their assigned territory and may have overnight trips
• Must have a valid driver’s license
• Ability to freely move throughout the facility, use a phone, keyboard and mouse, visually able to interact with personal computers
• Must be able to stand/sit/walk for 8 hours a day
• Ability to travel up to 25%
• Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel

DESIRED/PREFERRED QUALIFICATIONS

• B.A./B.S. Degree in nursing, cardiovascular, life sciences, or technical discipline with minimum of four years work experience in cardiac field, hospital/clinic or sales.

JOB EXPERIENCE

• Proven track record with technical training assignments.
• Experience in the cardiac catheter ablation field, EP lab, in a hospital/clinic or EP medical sales providing technical / clinical support.
• Ability to travel more than 25% of the time.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.