Senior Director, Product Support Sales

Brandt Group of Companies; Calgary; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company in product support is seeking a senior leader for their Product Support Sales team. This role involves leading a team of Directors across multiple industries, focusing on the growth of parts and service sales. The ideal candidate will have a strong background in sales management, a commitment to customer service, and the ability to motivate a team. Responsibilities include establishing sales practices, developing retail programs, and managing performance across the team in Calgary, Alberta.

Qualifications

• Proven track record in sales management is required.
• Dedication to outstanding customer service is a must.
• Experience in leading and motivating teams.

Responsibilities

• Lead sales efforts for Parts and Service globally.
• Establish regional sales management practices.
• Develop retail programs for customer support products.
• Set and achieve sales and margin targets.
• Manage performance of all team members.

Skills

Sales Management

Customer Service

Team Leadership

Organization

Education

Relevant degree or certification

Job description

Responsible for leading a team of Directors of Product Support Sales in the following industries: Construction and Forestry, Agriculture, Transportation and Material Handling. This role is charged with the growth of the parts and service business in each of these industries. As a senior leader in Product Support, the successful candidate must have a proven track record in sales management, be dedicated to outstanding customer service, be well organized, and capable of leading a highly motivated team. The ideal candidate will have a relevant combination of education and experience along with a proven track record in product support.

Duties & Responsibilities

Territory Sales Management

• Through 4 industry focused Directors, and their regionally focused managers, lead the sales efforts for Parts and Service Globally.
• Establish ratios for CSA territory coverage, and work with the branches to recruit, onboard, retain and grow those CSAs.
• Work with the branches to align customer lists and territories to the CSAs.
• Establish regional sales management practices including sales meetings, customer & territory reporting, sales performance, etc.

Product Portfolio, Pricing, Promotion

• Together with Marketing, develop all the retail programs for all Non-John Deere customer support products.
• Together with Fleetwise and Marketing, develop a suite of services for Inspections, Preventative Maintenance and Warranty.
• Together with Marketing, work to close any gaps in the portfolio offering.
• Set and achieve sales targets and margin targets in key parts and service categories.
• Together with marketing, create promotional calendars in each of our industries.

Compensation

• Together with HR, develop compensation plans for all CSAs.
• With the sales coordinators and HR, run incentive programs for CSAs.
• Recruit, Hire and Train all team members.
• Performance Management of all team members.
• Other Duties as Assigned