Senior Customer Success Lead – SaaS & NetSuite

Appficiency Inc.; Remote; CAD 60,000 - 80,000; Full time

Job summary

A technology-driven company in Canada is seeking a Senior Customer Success Associate to ensure clients achieve ongoing success with their Microsoft 365 and Appficiency NetSuite solutions. This role requires strong customer relationship management skills, a knack for onboarding and training, and ideally 3 to 4 years in customer success within a SaaS environment. The ideal candidate will thrive in a collaborative, dynamic workspace fostering continuous learning and growth.

Qualifications

• 3–4 years of experience in Customer Success or Account Management.
• Experience in a SaaS or technology-driven organization.
• Strong working knowledge of Microsoft 365 and/or NetSuite platforms.

Responsibilities

• Lead the onboarding of new customers and partners.
• Deliver comprehensive training sessions for products.
• Build strong relationships with customers as their primary point of contact.

Skills

Customer Success Management

Account Management

Communication skills

Analytical abilities

Problem-solving skills

Education

Bachelor’s degree in Business or Information Systems

Tools

Microsoft 365

NetSuite

Job description

A technology-driven company in Canada is seeking a Senior Customer Success Associate to ensure clients achieve ongoing success with their Microsoft 365 and Appficiency NetSuite solutions. This role requires strong customer relationship management skills, a knack for onboarding and training, and ideally 3 to 4 years in customer success within a SaaS environment. The ideal candidate will thrive in a collaborative, dynamic workspace fostering continuous learning and growth.