Senior Credit Specialist - Remote Credit Support

Canadian Imperial Bank of Commerce; Remote; CAD 55,000 - 70,000; Full time

Job summary

A leading Canadian financial institution is seeking a Senior Credit Specialist to enhance customer experience and provide support on complex credit issues. The role is primarily remote, requiring occasional on-site presence for equipment access. Candidates should be adaptable, possess excellent problem-solving skills, and be fluent in both French and English to cater to diverse clientele. The position emphasizes building customer relationships and offering tailored solutions for credit needs.

Benefits

Competitive compensation

Banking benefits

Wellbeing support

Employee and family assistance programs

Qualifications

• Extensive working experience in a credit-lending environment.
• Fluency in French and English to support business operations.

Responsibilities

• Provide guidance on complex credit issues.
• Engage with clients to enhance the customer experience.
• Take ownership of customer issues for resolution.
• Recommend solutions to improve overall customer experience.
• Navigate multiple software applications.

Skills

Call Center

Client Service

Communication

Customer Experience (CX)

Outbound Calls

Work Collaboratively

Job description

A leading Canadian financial institution is seeking a Senior Credit Specialist to enhance customer experience and provide support on complex credit issues. The role is primarily remote, requiring occasional on-site presence for equipment access. Candidates should be adaptable, possess excellent problem-solving skills, and be fluent in both French and English to cater to diverse clientele. The position emphasizes building customer relationships and offering tailored solutions for credit needs.