Senior Client Services Specialist

Redstone Agency Inc.; Toronto; On-site; CAD 70,000 - 84,000; Full time

Job summary

A leading Association Management Company in Canada is seeking a Senior Client Services Specialist to manage complex client portfolios and enhance community connections. Ideal candidates will have 3-5 years of client-facing experience, a relevant degree, and expertise in project coordination and board governance. This role offers competitive pay and benefits, with a focus on career growth in a dynamic, inclusive environment.

Benefits

Health, drug, dental, and vision benefits

Employer paid life insurance

Paid sick days and personal days

Paid time off between Christmas and New Years

Qualifications

• 3-5+ years of experience in a client-facing role.
• Experience working with Boards of Directors.
• Understanding of board governance and volunteer leadership.

Responsibilities

• Manage client relationships and ensure smooth project execution.
• Support boards and committees with scheduling and strategic planning.
• Oversee membership renewals and manage certification programs.
• Lead member communications and engagement initiatives.
• Handle daily client inquiries and maintain databases.
• Assist events team during high-volume periods.
• Act as Executive Director for assigned accounts.

Skills

Client service

Project coordination

Administration

Volunteer services

Education

Bachelor’s degree or diploma in Business Administration, Communications, Not-for-Profit Management

Job description

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Base pay range

CA$70,000.00 / yr - CA$84,000.00 / yr

Position Closing Date : September 15, 2025

Number of Positions : One (1)

Type of Position : Full time Permanent

Redstone is a leading Association Management Company (AMC) in Canada. Our vibrant team provides administrative, financial, marketing, and event services for not-for-profit associations and corporate clients all over the world.

As a rapidly growing agency, we’re big on career growth and development, investing in our team to help them thrive. Here, you’ll take on real responsibility, tackle exciting challenges, and have the freedom to make a meaningful impact on our clients’ organizations. The scale and scope of what we do might just surprise you, and with the dynamic pace of change, we stay sharp, agile, and always open to new ideas. Sound like your kind of place? Keep reading…

Your Role in Our Journey

As our Senior Client Services Specialist, you’ll manage complex portfolios that include board and committee governance, certification and accreditation programs, membership growth strategies, and high-level client project – even stepping into Executive Director responsibilities. Reporting to the Team Lead, Client Services, your work will directly shape client success, strengthen community connections, and support the long-term impact of the organizations we serve. If you’re passionate about client service, strategic problem-solving, and guiding volunteer leadership, we can’t wait to meet you!

Your Role in Action :

• Client Relationships : Collaborate with Redstone teams to ensure client projects run smoothly. Build strong, trusting relationships with volunteer committees and Boards of Directors, ensuring satisfaction with every interaction;
• Board & Committee Support : Provide comprehensive support including scheduling meetings, preparing agendas, taking minutes, and following up on action items. Support boards in the strategic planning process;
• Membership Services : Oversee membership renewals, registrations, and certification programs. Manage exams, including proctoring, scoring, and delivering results;
• Member Engagement : Lead communications such as announcements, newsletters, email campaigns, and website updates. Deliver regular reporting on membership and engagement trends;
• Administration : Manage daily client inquiries across inboxes, phone lines, and meetings. Maintain accurate databases (membership, sponsorship, attendee, etc.) and process client mail in a timely manner;
• Event Support : Assist the events team with onsite execution and logistics during high-volume periods; and
• Executive Director Services : Act as Executive Director on assigned accounts, providing advisory services and leadership. Manage complex boards and sophisticated project portfolios with confidence and professionalism.

You’ll Thrive in this Role if :

• You’re comfortable working in a dynamic agency environment where you’ll manage multiple clients and priorities at the same time;
• You have a Bachelor’s degree or diploma in Business Administration, Business, Communications, Not-for-Profit Management, or a related field;
• You have 3-5+ years of experience in a client-facing role with a strong background in project coordination, administration, volunteer services etc.; and
• You have experience working with Boards of Directors, committees, and / or in the not-for-profit sector, and understand board governance and how volunteer leadership operates.

Serious Bonus Points if :

• You have experience working with association management companies, or agencies; and / or
• You are bilingual in English / French (an asset), with strong verbal and written communication skills in both languages.

Compensation Expectations for the Role :

We believe in fair, transparent, and growth-focused compensation. Our salary bands are designed to ensure equity across roles (and internally), with most new hires starting at the lower end to allow room for development and progression. That said, we recognize and reward experience – strong, seasoned candidates may start higher within the band.

Starting salary : CA$70,000 (Full salary band : CA$70,000 - CA$84,000).

Health, drug, dental, and vision benefits.

Employer paid life insurance.

Paid sick days, personal days, and wellness days.

Paid time off between Christmas and New Years.

Redstone Life and Culture :

At Redstone, our culture is built on trust, growth, and connection. We empower our team to take ownership of their work, make meaningful contributions, and push the boundaries of their skill sets – all while providing the support needed to thrive. We believe every challenge is an opportunity to learn, excel, and create impact.

We’re also a people-first company. We foster a positive, inclusive, and sociable environment where every voice is heard, and genuine connections are built; whether through collaboration, intentional events, or just having fun together.

Everything we do is guided by our core values : People, Trust, Impact, and Extra Mile.

Be yourself. We like it that way. Redstone is committed to fostering an inclusive, accessible, and equitable workplace where everyone feels valued and supported. We strive to create a workplace that reflects the communities we serve by building a team with diverse backgrounds, skills, and perspectives. If you require accommodations at any stage of the hiring process, please let us know – we are happy to support your needs.

Note : This posting is for the Senior Client Services Specialist role at Redstone Agency Inc. Only selected candidates will be contacted for interviews.

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