Senior Business Process Analyst (Standards and Policies in Financial Crimes Prevention & Operations)

TD; Canada; On-site; CAD 81,000 - 116,000; Full time

Job summary

A leading financial institution in Canada seeks an experienced professional to manage Standards and Procedures for Financial Crimes Prevention. The role focuses on identifying process improvements and supporting daily operations. Candidates should have over 5 years of experience in business process management and strong analytical skills. A competitive compensation package is offered, along with health benefits and professional development opportunities.

Benefits

Health and well-being benefits

Career development

Paid time off

Qualifications

• 5+ years of relevant experience in business process management.
• Experience with Standards & Policies for an organization.
• Proficient in using analytical software and data analysis.

Responsibilities

• Support the buildout of Standards and Procedures for Financial Crimes Prevention.
• Identify process improvement opportunities.
• Conduct meaningful analysis at functional levels.

Skills

Business Process Management

Analytical skills

Relationship building

Mentoring

Communication

Education

Undergraduate degree or relevant professional certifications

Tools

MS Office

Analytical software tools

Job description

Work Location

Markham, Ontario, Canada

Hours

37.5

Line of Business

Enterprise Enabling Functions

Pay Details

$81,600 - $115,200 CAD

TD is committed to fair and equitable compensation opportunities for all colleagues. Growth, skill development, and fair progression over time are defining features of the colleague experience at TD.

Job Summary

In addition to the high‑level responsibilities listed below, this specific role will be focused on supporting the buildout and ongoing management of Standards and Procedures for Financial Crimes Prevention & Operations. This includes US and Canadian Fraud, Know Your Customer, Insider Threat Management, and additional business management groups. The employee will work with management and partners to build out Standards across the organization, in alignment with industry standards and TD Standards & Policies. Additionally, this individual will ensure relevant TD Standards & Policies are available for the team to guide partners on a daily basis. This is an individual contributor role that will work closely with internal and external business partners daily.

Key Accountabilities – Customer

• Identify and recommend process improvement opportunities to align to TD Policies & Standards, and enhance the productivity and operational efficiency of the business
• Participate in the development of internal standards and procedures
• Act as a consultant, providing advice, business expertise, and recommendations on businesses and/or operational processes
• Build effective relationships with key business partners within and across business units
• Analyse the feasibility and impact of new initiatives, process improvements, technical solutions and/or products/ features
• Facilitate problem‑solving sessions
• Lead the coordination of business‑specific status reports, communication and deliverables for one or more projects
• Ensure communication, implementation and/or training plans are identified and detailed in order to implement projects and/or business initiatives
• May lead / indirectly manage Project teams

Key Accountabilities – Shareholder

• Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Prioritise and manage own workload to meet service level requirements for service and productivity
• Adhere to enterprise frameworks or methodologies that relate to activities for respective business area(s)
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Ensure respective programmes/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities
• Protect the interests of the organization, identify and manage risks, and ensure the prompt and thorough resolution of escalated non‑standard, high risk issues
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; elevate issues where appropriate
• Conduct internal and external research projects; support the development/delivery of presentations/communications to management or broader audience
• Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programmes/ policies/ practices
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exists

Key Accountabilities – Employee / Team

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up‑to‑date about the status / progress of projects and / or all relevant or useful information related to day‑to‑day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

Key Accountabilities – Breadth & Depth

• Expert level professional role in business process management methodologies requiring in‑depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
• Integrate the broader organisational context into advice and solutions within own area
• Understand the industry, competition and the factors that differentiate the organisation
• Apply best practices to implement process, product or service improvements
• Act as a subject matter expert within their own area of specialty or a resource for others
• Lead projects of moderately to complex risks and resource requirements; may lead end‑to‑end processes or functional programmes
• Lead small‑medium scale projects or initiatives
• Contribute to setting standards within area of expertise
• Solve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Use advanced methods to contribute to new solutions and recommend standards against which others will operate
• Impacts a range of functional programmes and operations across own and related teams
• Interpret guidelines, standards, policies and results of analysis to inform decision making at senior levels
• Build stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
• Work independently as the senior technical lead and guides others within area of expertise
• Identify and lead problem resolution for complex issues at all levels
• Generally reports to a Manager or above

Experience & Education

• Undergraduate degree or relevant professional certifications, designations, or equivalent required 5+ years relevant experience Proficient knowledge of Business Process Management
• Experience working with and/or building out Standards & Policies for an organisation
• Knowledge of current industry practices
• Skill in mentoring/ coaching others
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgment in making decisions
• Ability to analyse, research, organise and prioritise work while meeting multiple deadlines
• Ability to handle confidential information with discretion

Benefits & Total Rewards

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programmes, paid time off, banking benefits and discounts, career development, and reward and recognition programmes.

Accommodation & Interview Process

Your accessibility is important to us. Please let us know if you would like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We will reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Legal & EEO Statement

TD is a equal opportunity employer. TD complies with statutory EEO and disability accommodation policies.