Senior Building Automation Support Specialist

Acuity Brands; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading industrial technology company in Quebec is seeking a Technical Support Senior Analyst. This role involves providing high-quality technical support for control systems, with a strong emphasis on customer experience. The ideal candidate is bilingual in French and English, possesses a university degree, and has minimum 3 years of relevant experience. Competitive salary and growth opportunities are offered.

Qualifications

• Minimum of 3 years of experience in HVAC Systems, Niagara Platform, Electromechanical Building, or BAS.
• Excellent verbal and written communication skills.
• Works well in a team environment.

Responsibilities

• Provide direct technical assistance with a customer-first approach.
• Diagnose and resolve complex technical issues via phone and email.
• Manage support cases ensuring documentation and follow-ups.

Skills

Bilingual French and English

Strong customer service focus

Analytical and problem-solving skills

Ability to prioritize tasks

Attention to detail

Education

University degree or College diploma (DEC)

Job description

A leading industrial technology company in Quebec is seeking a Technical Support Senior Analyst. This role involves providing high-quality technical support for control systems, with a strong emphasis on customer experience. The ideal candidate is bilingual in French and English, possesses a university degree, and has minimum 3 years of relevant experience. Competitive salary and growth opportunities are offered.