Senior Backend Software Engineer

xencall; Montreal; On-site; CAD 35,000 - 55,000; Full time

Job summary

A dynamic Cloud-Based Communication Solutions company is seeking individuals for remote call center positions. The role involves utilizing predictive dialer systems, enhancing customer experiences, and analyzing call data. Candidates should possess strong communication skills and experience in customer service. This position offers competitive salaries, growth opportunities, and a supportive work culture.

Benefits

Competitive salary with performance-based bonuses

Opportunity for career advancement

Flexible work environment

Collaboration in innovative solutions

Qualifications

• Proven experience in a call center or customer service environment.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time efficiently.
• Proficiency in using cloud-based communication tools.

Responsibilities

• Utilize the predictive dialer system to connect call center agents with customers efficiently.
• Collaborate with team members to enhance customer experiences.
• Analyze call data to identify trends and improve operational efficiency.
• Participate in training and development programs.

Skills

Strong communication skills

Interpersonal skills

Independent work ability

Time management

Proficiency in communication tools

Tools

Predictive dialer systems

Data analysis tools

Job description

Employer Industry: Cloud-Based Communication Solutions

Why consider this job opportunity:
- Competitive salary with performance-based bonuses
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere, offering flexibility in your work environment
- Supportive and collaborative work culture that emphasizes core values
- Chance to contribute to innovative solutions in the call center industry

What to Expect (Job Responsibilities):
- Utilize the predictive dialer system to connect call center agents with customers efficiently
- Collaborate with team members to enhance customer experiences through effective communication
- Analyze call data to identify trends and improve operational efficiency
- Participate in training and development programs to stay updated on industry best practices
- Uphold the employer's core values of Empathy, Empowerment, and Excellence in all interactions

What is Required (Qualifications):
- Proven experience in a call center or customer service environment
- Strong communication and interpersonal skills to engage effectively with clients
- Ability to work independently and manage time efficiently
- Proficiency in using cloud-based communication tools and software
- Must be available for scheduled shifts and demonstrate punctuality

How to Stand Out (Preferred Qualifications):
- Experience with predictive dialer systems or related technologies
- Familiarity with data analysis and reporting tools
- Previous leadership experience or involvement in team projects
- Understanding of call center metrics and performance indicators

#CloudSolutions #CustomerService #RemoteWork #CareerGrowth #Innovation

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