Self-Serve Activities Manager

IKEA; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading home furnishing retailer in Winnipeg is seeking a Self Serve/Commercial Activities Manager to enhance customer experience and lead a diverse team. In this role, you will manage and develop team members, ensure customer satisfaction through tailored solutions, and participate in leadership meetings. A minimum of 3 years of experience in a retail or customer service environment is required. This position offers a competitive salary ranging from 60 CAD to 75 CAD.

Benefits

Wellness days

Health, dental, and vision coverage

RRSP with contribution matching

Annual bonus incentive plan

Employee discounts

Parental leave

Employee assistance program

Qualifications

• Minimum 3 years of leadership experience in sales, retail, or customer service.
• Ability to manage, coach, and develop team members.
• Open door, empowering, and supportive management style.

Responsibilities

• Be an IKEA Ambassador and improve customer experience.
• Coach and mentor new and existing team members.
• Understand and offer solutions to customer needs.
• Participate in leadership meetings for business needs.

Skills

Attention to details

Leadership experience

Customer service skills

Strong communication

Passion for IKEA products

Job description

Job ID: 305941

Date posted: 04/09/2025

What you\'ll need to have

• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
• You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading small to medium sized teams
• Your customer service and sales skills are top notch – you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision
• You are a total people-person and can strike up a conversation easily
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
• Your management style can only be summed up in like this: open door, empowering and supportive

Your responsibilities

• Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their home furnishing needs.
• Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
• Empower your team by delegating tasks
• Implement any new ways of working, processes or techniques
• Provide input to the service agreements and contracts with internal/external partners
• Stay knowledgeable about in-store specials, delivery options, product features and benefits
• Actively approach customers to identify their needs by asking insightful questions and advise them on the best solutions for their homes
• Always provide support to your team, so they can be successful in their positions
• Participate in Leadership meetings with other Store/Department Managers to discuss business needs and objectives
• Supporting the team with additional duties, as required
• Supports the overall store business plan as well as the specific team goals

Together as a Team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

WHY YOU WILL LOVE US

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

P.S. In the IKEA world, this position is officially referred to as Self Serve/Commercial Activities Manager

The starting rate/salary for this position ranges from 60 CAD to 75 CAD and will be based on relevant work experience.