Security-Switchboard Dispatcher

St. Thomas Elgin General Hospital; St. Thomas; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community health facility in St. Thomas, Ontario seeks a Security Switchboard/Dispatcher to manage calls, monitor alarms, and provide visitor support. Candidates must possess post-secondary education in Emergency Services or similar and have experience with high call volumes in a healthcare setting. Key skills include problem-solving, customer service, and the ability to work in a rapidly changing environment. The role offers comprehensive benefits and ongoing development opportunities.

Benefits

Health Care of Ontario Pension Plan (HOOPP)

Paid vacation and benefits

Training and development opportunities

Health and Wellness 360 Program

Access to exercise facilities and mindfulness sessions

Qualifications

• Experience in a healthcare setting with high call volumes.
• Knowledge of building service alarms and medical gas systems.
• Ability to adapt in a fast-paced, constantly changing environment.

Responsibilities

• Answer and direct incoming calls and emergency code calls.
• Monitor alarms and provide visitor information.
• Support on-call managers and maintain call lists.

Skills

Problem solving

Customer service

Critical thinking

Decision making

Conflict resolution

Education

Post-Secondary education in Emergency Services Communications or equivalent

Tools

Microsoft Office

Cerner

Milestone

Amano Parking

Simplex

Elpas

Perspective

Job description

At STEGH, we are committed to providing exceptional patient care and improving the health of our community. Our Hospital is a dynamic environment where teamwork and compassion are at the forefront of everything we do.

WHAT YOU WILL BE DOING:

The Security Switchboard/Dispatcher is an integral member of the Security team. This role is responsible for answering and directing incoming telephone calls and responding to emergency code calls and alarms. As well, this role is responsible for all overhead paging services, parking lot(s) entry and exit gates, monitors alarms, provides visitor information, support to on-call Managers and responsible for maintaining call lists for clinical staff. They also assist with clerical duties as assigned to support departmental needs.

WHAT YOU MUST HAVE:

• Post-Secondary education in an Emergency Services Communications, Emergency Responder, Emergency Telecommunications Program, Security or equivalent similar education or experience
• Previous security dispatch experience, preferably one (1) year experience in a healthcare setting
• Previous call taking/switchboard experience, preferably six (6) months’ experience in healthcare dealing with high call volumes
• Demonstrated problem solving, critical thinking, decision making, and conflict resolution skills and able to work through conflicts and differences in a respectful manner
• Demonstrated customer service skills along with professional and informative attitude while interacting with the public, patients, employees and medical staff while working in a fast-paced, intense environment while remaining calm
• Demonstrated knowledge and commitment to patient and staff safety
• Ability to adapt and work within a constantly changing environment and within a multi-disciplinary team
• Demonstrated working knowledge of computer software (Microsoft Office, Milestone, Simplex, Elpas, Amano Parking, Perspective, Cerner)
• Building service alarm knowledge (med gases, fire, med/fridge alarms, maintenance alarms)
• Demonstrated acceptable performance record in alignment with STEGH’s Mission, Vision, Values and Code of Conduct
• Demonstrated ability to attend work on a regular basis

WHAT WE PREFER YOU TO HAVE:

• Crucial Conversations training or willing to obtain

HOURS:

Must be able to meet the availability and non-availability requirements outlined in the OPSEU Service Collective Agreement.

WHAT’S IN IT FOR YOU?

• Health Care of Ontario Pension Plan (HOOPP)
• Full Time Status: Paid vacation and a comprehensive benefits plan
• Part Time Status: Percentage of earnings in lieu of vacation/benefits
• Training and development opportunities
• Access to our Health and Wellness 360 Program including an onsite social worker
• Yoga, stretching, mindfulness sessions, and much more!
• Access to a walking track, exercise circuits and the hospital gym
• An opportunity to contribute to a compassionate, diverse, and talented workplace
• Be a part of a team environment where ideas for continuous improvement are encouraged and heard

Ready to Join the Team? Apply today!