Security Field Support Supervisor - Burnaby - Full-Time

SSRG; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security company in Burnaby is seeking a Field Support Supervisor to oversee field staff and ensure effective communication between clients and staff. The ideal candidate has over 2 years of supervisory experience in security, a valid BC Security License, and strong interpersonal skills. This full-time position offers a starting wage of $23/hour along with various benefits and a supportive work culture.

Benefits

Paid training and subsidies for industry accreditations

Reimbursement of Security License renewal fees

Health & dental benefits

Up to $1,000 in referral bonuses

Access to exclusive employee discounts on over 5000 products & services

Fitness Centre Membership

Qualifications

• At least 2 years of supervisory experience.
• At least 3 years of security experience.
• A valid BC Security License.
• Certified in Occupational First Aid Level 1.
• Class 5 Driver's License with a clean driving record.

Responsibilities

• Conducting briefings for special coverage assignments.
• Conducting impromptu and scheduled site visits and staff assessments.
• Assisting with alarm response and building patrols.
• Liaising between clients and site staff in emergency situations.

Skills

Excellent communication skills

Strong computer skills

Attention to detail

Exceptional interpersonal skills

Strong organizing and planning skills

Ability to work without close supervision

Good physical condition

Education

High school diploma

Post-secondary education

Tools

Tracktik software

Job description

Overview

Field Support Supervisor (Full Time) Schedule : 12-hour shifts - 9:00 AM to 9:00 PM / 9:00 PM to 9:00 AM

Scarlet Security & Risk Group (SSRG) is one of Canada's leading security companies. We provide a portfolio of risk management and security solutions to a variety of partners and clients, some of whom are in remote areas. Our diverse and highly qualified team members and relentless commitment to excellence provide superior results for our clients.

We are seeking an experienced, energetic, and a customer-focused security professional for the position of Field Support Supervisor (Full Time).

The successful candidate will be mainly responsible for field staff support and supervision. Strong knowledge and understanding of company policies and procedures will be required. Other operational roles and duties in a supportive capacity may be assigned from time to time.

Responsibilities

• Conducting briefings for special coverage assignments
• Conducting impromptu and scheduled site visits and staff assessments
• Assisting with alarm response and building patrols
• Liaising between clients and site staff in emergency situations
• Conducting staff follow-up meetings for disciplinary issues
• Conducting intervention or assistance with employee emergencies or injuries
• Delivering uniforms and other items to field staff
• Auditing reports
• Other administrative responsibilities as directed by Fusion Security Management

Qualifications

• At least 2 years of supervisory experience
• At least 3 years of security experience
• A valid BC Security License
• Certified in Occupational First Aid Level 1 / Basic Level First Aid
• Class 5 Driver's License with a clean driving record
• High school diploma is required at a minimum, however, post-secondary education is preferred

Skills

• Excellent communication skills (including phone, email and report writing)
• Strong computer skills (including use of Tracktik software)
• Attention to detail and ability to multi-task
• Exceptional interpersonal skills to build and maintain positive relationships with staff and clients
• Strong organizing and planning skills
• Ability to work without close supervision
• Good physical condition

Reporting Structure

• This position reports directly to the Operations Manager.
• The successful candidate will be required to regularly interact with all Security Officers and Supervisors, as well as various members of Fusion Security Management.

Company Perks

• Starting wage : $23 / hour
• Paid training and subsidies for industry accreditations
• Reimbursement of Security License renewal fees (for full-time employees only)
• Health & dental benefits for full-time employees
• Up to $1,000 in referral bonuses when your friends join the team
• A culture of respect, mentorship, and upward mobility
• Access to exclusive employee discounts on over 5000 products & services
• Fitness Centre Membership (at Head Office)

Ready to Apply?

Upload your resume and a short cover letter telling us why this role fits your goals. We're excited to hear from you!

Due to receiving a high volume of applications, only those applicants selected to move forward in the hiring process will be contacted.