Seasonal Guest Experience Supervisor – Skytram Ops

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A premier lodge in Jasper is hiring a Guest Experience Supervisor to lead the guest services team. You will supervise daily operations, handle guest inquiries, and ensure high levels of service quality. The ideal candidate has 2-4 years of experience in hospitality, strong multitasking abilities, and a passion for creating memorable experiences. Join a team committed to exceptional guest service within an iconic setting in Alberta's stunning landscape.

Benefits

Free access to attractions

50% off for friends and family

Discounts on hotel stays and dining

Subsidized mental health resources

Qualifications

• 2-4 years in hospitality with supervisory experience desirable.
• Strong computer proficiency in Word, Excel, and POS systems.
• Ability to guide staff and provide positive reinforcement.

Responsibilities

• Supervise daily operations of the guest services team.
• Handle complex guest inquiries and escalate when necessary.
• Monitor guest feedback to identify service improvements.

Skills

Hospitality experience

Supervisory skills

Computer proficiency (Word, Excel, POS)

Multitasking

Conflict resolution

Job description

A premier lodge in Jasper is hiring a Guest Experience Supervisor to lead the guest services team. You will supervise daily operations, handle guest inquiries, and ensure high levels of service quality. The ideal candidate has 2-4 years of experience in hospitality, strong multitasking abilities, and a passion for creating memorable experiences. Join a team committed to exceptional guest service within an iconic setting in Alberta's stunning landscape.