Seasonal Ambassador - Stone Road

Lush Fresh Handmade Cosmetics; Guelph; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading cosmetics company is hiring Seasonal Ambassadors in Guelph, Ontario. This role involves providing exceptional customer consultations, driving sales goals, and educating customers about brand values. The ideal candidate is passionate about skincare and possesses excellent customer service skills. Flexibility to work evenings, weekends, and holidays is essential. Join a fun and inclusive team environment to make a positive impact!

Qualifications

• Strong problem-solving skills to address issues in operations.
• Experience with consultation-based customer service models is preferred.
• Fluency in Spanish, French, or other languages is a plus.

Responsibilities

• Utilize StoreForce to exceed sales goals.
• Deliver world-class customer experience.
• Educate customers on brand values and products.
• Maintain organized and visually appealing store.

Skills

Excellent customer service skills

Flexibility to adapt

Knowledge of skincare and natural beauty

Job description

Overview

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more. We encourage you to put yourself in the customer’s shoes and think about what would make their day. Whether it’s providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, it’s not just about selling soap – it’s about making a positive impact on the world, one bar at a time!

Responsibilities

• Sales and Customer Experience: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
• Customer Experience: Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate our products’ unique benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.
• Building the Brand: Educate customers on our brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in the shop and through community engagement by hosting store parties and initiatives that help bring in more traffic. Spread the word about what makes Lush unique, and inspire others to join us in making a positive impact on the world.
• Product Passion: Continually expand your product knowledge with ongoing learning and deep exploration of all things Lush. Stay up-to-date on products, ingredients, and benefits to confidently and consistently make informed product recommendations.
• Team Involvement: Develop effective sales techniques and product knowledge to improve performance, support the growth of your team, and increase sales. Take ownership of your development, assess performance, and seek feedback, resources, and opportunities to improve and elevate skills.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, collaboration, and recognizing each employee’s unique contributions.

Operational Excellence

• Time and Attendance: Be punctual, reliable, and present at work. Actively participate in teamwork, prioritize wellbeing, and keep up-to-date with company news and updates.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer’s shopping experience and drive sales.
• Stock and Inventory: Use Visual Merchandising guidelines to adjust product displays in real time based on sales to improve the customer experience.
• Policies and Procedures: Ensure adherence to company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills to address issues that arise in day-to-day operations
• Experience working in a team environment
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Stone Road Pay

$17.50 CAD

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and leadership from organizations and communities we work with.

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