Scheduling Officer

NHS; Nova Scotia; On-site; CAD 46,000 - 50,000; Part time

Job summary

A healthcare provider in Nova Scotia is seeking an enthusiastic Scheduler to support first-class cancer care administration within the multidisciplinary team. The role involves coordinating patient referrals and appointments for radiotherapy, contributing to a culture of high-quality patient care. Ideal candidates should possess excellent communication skills, clerical experience, and a strong familiarity with Microsoft Office, ensuring patients receive timely treatment. This is a part-time role with a salary range of £24,937 to £26,598 annually.

Qualifications

• Educated to GCSE level with a minimum of Grade 4 in English or equivalent.
• Significant clerical experience in an administrative role in an NHS or healthcare environment.
• Excellent experience with Microsoft Office packages (Excel, Word, etc.).

Responsibilities

• Receive referrals and schedule patients for inpatient and outpatient radiotherapy for cancer.
• Provide coordination of the patient pathway, linking with various departments.
• Ensure waiting time targets are met using analytical judgment within the multidisciplinary team.

Skills

Excellent communication skills

Organisational skills

Interpersonal skills

Attention to detail

Ability to prioritize tasks

Education

GCSE Grade 4 or above in English

NVQ level 3 or equivalent

ECDL or Microsoft Office Specialist

Tools

Microsoft Office

Hospital Information Management Systems

Job description

Job Summary

We are seeking an enthusiastic person with great communication skills and a keen interest in delivering first class cancer care administration to join our scheduling team in radiotherapy. Based at the Northern Centre for Cancer Care – North Cumbria in Carlisle you will work closely with the scheduling team, managers and clinical staff on both sites (Freeman and Carlisle) to ensure patient referrals are processed accurately and appointments are scheduled according to our structured care‑paths and protocols in line with cancer target dates. The radiotherapy service receives approximately 150 referrals per week and our schedulers are a crucial part of the team in delivering timely radiotherapy to patients across the North East and North Cumbria.

Main Duties of the Job

• Possess excellent knowledge and skills with Microsoft Office systems, including Word and Excel, and an ability to understand complex cancer referral pathways to schedule radiotherapy appointments and tasks into our specialised patient management systems.
• Act as the link between patients, wards, consultants, planning, chemotherapy and treatment machines in organising the treatment schedule for each patient, ensuring cancer targets are met.
• Maintain a professional and courteous telephone manner, making calls to patients to inform them of appointments and support them with queries about their referral, and communicating with colleagues across specialty teams, including other hospitals.
• Adopt a flexible approach and manage a workload effectively to ensure all daily tasks, including urgent referrals, are achieved.
• Maintain awareness of service delivery developments and contribute to the implementation of change within the service.
• Participate in any aspect of the administration service within Radiotherapy as required.
• Contribute to the delivery of consistently high standards of patient care as part of the multi‑disciplinary team.

About Us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent Treatment Centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Job Responsibilities

• Receive referrals and schedule patients for in‑patient and out‑patient radiotherapy for cancer.
• Provide coordination of the patient pathway, acting as the link between patients, oncology wards, consultants, planning department, chemotherapy outpatients, treatment machines and medical records, and coordinate the treatment plan for each patient to ensure cancer targets are not breached.
• Be part of a team responsible for ensuring waiting‑time targets are met, using analytical judgement, influencing and persuasion skills within the multidisciplinary team environment.
• Allocate appropriate appointment slots for each stage of the treatment process, liaising with relevant staff as necessary.
• Maintain awareness of service delivery developments and contribute to the implementation of change within the service.
• Participate in all aspects of the administration service within Radiotherapy as required and contribute to the delivery of a consistently high standard of patient care as part of the multi‑disciplinary team.
• Ensure case notes, x‑rays and results are available for the commencement of patients’ radiotherapy treatment.
• Ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc).

Person Specification

Qualifications & Education (Essential)

• Educated to GCSE level with GCSE Grade 4 or above in English or equivalent, or relevant experience.
• NVQ level 3 or equivalent, or equivalent experience.
• ECDL, Microsoft Office Specialist or equivalent experience.

Desirable

• Minimum of 5 GCSEs grade 4 or above, including Mathematics and English, or equivalent.

Knowledge & Experience (Essential)

• Familiarity with Hospital Information Management Systems such as PAS and medical terminology.
• Knowledge of NHS Waiting Times Directives.
• Knowledge of Confidentiality.
• Significant clerical experience in an administrative role in an NHS / health‑care environment.
• Experience in Microsoft Office packages (Excel, Word, etc.).

Desirable

• Knowledge of Cancer Waiting Time Targets.
• Previous experience in a higher clerical role.

Skills & Abilities (Essential)

• Excellent communication and interpersonal skills across a multi‑disciplinary team.
• Excellent organisational and time‑management skills with the ability to prioritise tasks.
• The ability to prioritise own workload effectively.
• High level of accuracy, presentation of information and attention to detail.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address: Northern Centre for Cancer Care, North Cumbria, 317 Cumberland Infirmary, CA2 7HY

Details

Details posted: 30 December 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year pro‑rated

Contract: Permanent

Working pattern: Part‑time – 22 hours 30 minutes per week

Reference number: 317-2025-48-039

Job locations: Northern Centre for Cancer Care, North Cumbria; 317 Cumberland Infirmary, CA2 7HY